Appointment Setter (PREMIUM WELLNESS BRAND AUSTRALIA)

Location: Remote (Work From Home) — Philippines-based applicants - AUSTRALIAN COMPANY
Schedule: Monday–Friday, 9:00 AM–5:00 PM AEST (approx. 6:00/7:00 AM–2:00/3:00 PM Philippine Time, depending on daylight saving) — full-time
Engagement: Independent contractor, full-time hours — no concurrent contract or freelance work permitted

About the Company
We're a premium Australian distributor of high-end saunas and wellness/recovery products, riding the current boom in the wellness and cold-plunge/sauna industry. We're scaling fast and building out a professional, structured sales team — this role is a foundational hire in that build-out.

The Role
We're hiring an experienced Appointment Setter to manage inbound and outbound lead contact across phone, SMS, Messenger, and email . You'll qualify leads and book them into either an in-person showroom visit or a phone/virtual showroom appointment, while maintaining your own organised pipeline and triaging hot leads straight to the right sales specialist.

What You'll Do

• Handle inbound enquiries and make outbound contact across phone, SMS, Facebook /Instagra ---------- ssenger, and email
• Qualify leads against a clear set of criteria before booking
• Book qualified leads into showroom visits or phone/virtual showroom appointments
• Maintain and manage your own lead pipeline — no lead sits unactioned
• Triage hot leads and route them to the correct sales specialist in real time
• Log every interaction accurately in our CRM (Zoho)
• Communicate daily with the sales team and other departments via Slack
• Hit weekly/monthly KPIs on response time, appointments booked, and show rate

What We're Looking For

• Extensive, proven experience in a KPI-driven, target-based appointment setter role — ideally in a high-ticket or premium product/service environment
• Genuinely hungry to convert and earn — motivated by performance-based commission, not just a base rate
• Excellent spoken English — clear, warm, and professional, with strong comprehension of Australian English and colloquialisms
• Excellent written English across SMS, email , and Messenger
• Highly organised and self-managed — comfortable working independently for a full shift with no other concurrent contract work
• Reliable high-speed internet and power, with a genuine backup contingency plan for both (e.g., backup mobile data/hotspot, UPS or alternate power source)
• Own capable computer/laptop and a noise-cancelling headset
• Comfortable working across multiple tools — Slack and Zoho CRM experience highly desirable
• Comfortable being measured on performance: appointment show-rate, KPIs, and commission-linked incentives

Compensation
Base rate: PHP 17,212.00 per fortnight (40 hours/week), paid fortnightly, plus uncapped performance commission tied to appointment show rate and booked/qualified appointments — typically PHP 4,330 to 17,320 per month for reps hitting KPI, on top of base. Full KPI and commission structure shared at interview stage.

Growth Opportunity
This is a ground-floor hire inside a rapidly growing company in a booming global wellness industry. Strong performers will have a clear path to grow with the business as the sales team scales.

How to Apply
Please do not submit a generic cover letter. To be considered, reply with:
1. A concise written response addressing this job description directly, with specific examples demonstrating your appointment-setting experience — real examples of what you sold or booked, which channels you used, and what results you achieved, not generic claims.

2. A short (60–90 second) voice recording of yourself speaking naturally and professionally, so we can assess your spoken communication style and clarity.
Applications without both of the above will not be considered.