Growth & Partnerships Coordinator (Healthcare)

Growth & Partnerships Coordinator (Healthcare)
Remote – Philippines

________________________________________

About Sandalwood Mental Health

Sandalwood Mental Health is a growing outpatient psychiatric practice dedicated to providing compassionate, evidence-based mental health care through telehealth. Our providers specialize in general adult psychiatry, integrative psychiatry, and one of the nation's few specialty outpatient programs focused on individuals with intellectual and developmental disabilities (IDD) and co-occurring mental health conditions.

As we continue expanding into new states and developing partnerships with healthcare providers, community organizations, and insurance networks, we are seeking an organized, motivated, and dependable professional to join our remote administrative team.

This position is ideal for someone who enjoys project management, research, relationship building, and helping meaningful healthcare services reach more people.
________________________________________
Position Summary

The Growth & Partnerships Coordinator plays a key role in supporting the continued growth of Sandalwood Mental Health. This position focuses on developing referral relationships, coordinating marketing initiatives, conducting research, assisting with strategic business development projects, and ensuring important growth initiatives continue moving forward.

This is not a commission-based sales position. Instead, you will help connect healthcare providers, organizations, and patients with specialized psychiatric services while supporting a variety of administrative and operational projects.

This is a growth-oriented position. We are looking for someone who enjoys identifying opportunities, improving systems, building relationships, and helping our organization grow. Success is measured not simply by completing assigned tasks, but by consistently contributing ideas and executing initiatives that help expand our referral network, strengthen partnerships, improve marketing efforts, and support sustainable practice growth.

As a member of a small, collaborative team, this position will also occasionally provide operational support by backfilling other administrative staff during vacations, illnesses, periods of high call volume, or other staffing needs. This may include answering phones, scheduling appointments, responding to patient inquiries using approved workflows, or completing other administrative responsibilities. While these duties are not the primary focus of the position, flexibility and teamwork are essential.

You will work closely with practice leadership and have the opportunity to grow alongside an expanding healthcare organization.
________________________________________
Primary Responsibilities

Referral & Partnership Development

• Research physicians, therapists, psychologists, hospitals, case managers, community organizations, IDD service providers, and other referral sources.
• Research potential new markets and affiliated stakeholders.
• Develop and maintain referral databases and CRM records.
• Draft professional outreach email s, letters, and presentations.
• Coordinate and execute referral outreach campaigns.
• Schedule meetings, presentations, and follow-up communications.
• Track partnership opportunities and referral activities.
• Assist with networking initiatives and ongoing relationship development.
• Identify opportunities for new strategic partnerships.
• Maintain organized documentation of outreach efforts and outcomes.

________________________________________
Marketing Coordination

• Coordinate projects with Sandalwood's external marketing agency.
• Assist with website updates and provider biographies.
• Maintain Psychology Today and other provider directory profiles.
• Maintain social media posting schedules and content.
• Coordinate updates to Google Business Profiles when needed.
• Assist with newsletters and educational campaigns.
• Monitor online provider listings for accuracy and consistency.
• Assist with implementation of new marketing initiatives.

________________________________________
Content Development
Utilize AI tools and other software to help create and manage:

• Educational articles
• Blog content
• Provider spotlights
• Social media content
• Newsletters
• Patient education materials
• Presentation materials
• Marketing collateral
• Referral packets
• Educational resources for providers and community organizations

________________________________________
Research & Special Projects

• Research healthcare organizations and referral opportunities.
• Research insurance networks and community resources.
• Research competitors, emerging markets, and industry trends.
• Organize project documentation.
• Assist with conference planning and educational events.
• Prepare reports, dashboards, and spreadsheets.
• Assist with monthly operations report compilation
• Support leadership with strategic initiatives.
• Recommend workflow improvements and growth opportunities.
• Perform additional special projects as assigned.

________________________________________
Administrative & Team Support

As part of a collaborative team, this position may periodically provide operational coverage by:

• Answering incoming telephone calls.
• Scheduling and rescheduling patient appointments.
• Responding to patient inquiries using approved scripts and processes.
• Monitoring shared email inboxes.
• Assisting with administrative projects.
• Supporting office staff during periods of increased workload or planned absences.

Everyone at Sandalwood contributes to the success of the team, and we value flexibility, adaptability, and a willingness to help wherever needed.
________________________________________
Qualifications

Required

• Excellent written and verbal English communication skills.
• Strong organizational skills.
• Exceptional attention to detail.
• Advanced spreadsheet skills (Google Sheets and/or Microsoft Excel).
• Ability to manage multiple projects simultaneously.
• Strong internet research skills.
• Excellent time management.
• Reliable high-speed internet connection.
• Quiet, professional home office environment.
• Ability to work independently while communicating effectively with the team.
• Previous project management experience or previous marketing/business development experience.
• Strong interest in healthcare and helping improve access to mental health services.

Preferred

• Previous healthcare experience.
• Virtual Assistant experience.
• Executive Assistant experience.
• CRM experience.
• Canva experience.
• Google Workspace proficiency.
• Microsoft Office proficiency.
• Experience using AI tools such as ChatGPT.
• Basic video editing experience.
• Healthcare marketing experience.
• Experience working remotely for a U.S.-based organization.

________________________________________
Personal Qualities

We're looking for someone who is:

• Highly dependable.
• Honest and trustworthy.
• Curious and eager to learn.
• Professional in written and verbal communication.
• Friendly and approachable.
• Organized and detail-oriented.
• Comfortable learning new technology.
• Resourceful and proactive.
• Able to identify problems and suggest practical solutions.
• Comfortable balancing strategic projects with day-to-day operational support.
• Interested in building a long-term career with our practice.

________________________________________

90-Day Introductory Period

Employment begins with a 90-day introductory period designed to ensure a successful transition for both you and Sandalwood Mental Health.

Formal reviews will occur at approximately 30, 60, and 90 days. During this period, you'll receive coaching, feedback, and progressively greater responsibility.

First 30 Days (subject to adjustment)

• Learn Sandalwood's services, providers, systems, workflows, and target referral markets.
• Complete onboarding and training.
• Become proficient with internal software and communication tools.
• Begin assisting with referral research and marketing coordination.

Days 31–60 (subject to adjustment)

• Independently manage assigned research and outreach projects.
• Begin executing referral development initiatives.
• Coordinate follow-up communications and partnership tracking.
• Assist with marketing campaigns and provider profile management.
• Demonstrate strong organization and ownership of assigned projects.

Days 61–90 (subject to adjustment)

• Independently manage assigned growth initiatives.
• Maintain organized referral and partnership pipelines.
• Demonstrate measurable contributions toward practice growth.
• Identify opportunities to improve referral development, marketing, workflows, or operational efficiency.
• Function as a trusted member of Sandalwood's administrative team.

________________________________________
Performance Measures

Success in this role will be evaluated using a balanced scorecard that considers both execution and impact.

Operational Excellence

• Accuracy and quality of work.
• Timely completion of projects.
• Organization and attention to detail.
• Professional communication.
• Reliability and responsiveness.
• Effective collaboration with leadership and tea ---------- mbers.

Growth Initiatives

• Number and quality of referral relationships developed.
• Partnership opportunities identified and advanced.
• Outreach campaigns completed.
• Meetings or presentations scheduled.
• Marketing initiatives successfully coordinated.
• Continuous improvement recommendations implemented.

Measurable Business Contribution

Because this is a growth-focused role, employees are expected to contribute toward the continued expansion of the practice.

Examples include:

• Increased awareness of Sandalwood among referral sources.
• Growth of referral pipelines.
• Increased provider inquiries.
• New organizational partnerships.
• Improved marketing effectiveness.
• Increased patient inquiries attributable to outreach or marketing initiatives.
• Improved ope