Customer Service & Administrative Virtual Assistant – Australian Handyman Business

Golden Hands Handyman is a growing handyman and property maintenance business based in Sydney, Australia. We are looking for a reliable and professional Virtual Assistant to become the first point of contact for our customers.

Your main responsibility will be answering incoming phone calls from customers enquiring about handyman, repair and property maintenance services. You will speak with customers in a friendly and confident manner, understand what work they require, collect the necessary information and record the enquiry accurately for our team.

Main Responsibilities
Answer incoming customer calls during Sydney business hours
Speak with customers professionally and make them feel comfortable
Ask the correct questions to understand the requested work
Collect customer details, job addresses, photos and measurements
Enter and update customer information in our job management system
Respond to customer email s and messages
Follow up on enquiries, quotations and outstanding information
Assist with booking inspections and appointments
Complete additional customer service and administrative tasks as the role develops

The position will initially focus mainly on incoming phone calls and enquiry management. As you become familiar with our business, services and systems, we will gradually provide you with more responsibilities.

Who We Are Looking For

You should have excellent spoken and written English, with a clear and easy-to-understand phone voice. You must be friendly, patient, organised and confident speaking with Australian customers.

You will also need:

Previous customer service, phone support or administrative experience
Reliable high-speed internet
A quality headset and quiet working environment
Strong attention to detail
Good computer and data-entry skills
The ability to follow scripts, procedures and training
Availability during Sydney, Australia business hours
A dependable and long-term approach to work

Experience in construction, handyman services or property maintenance is helpful but not required. We will provide training, call scripts, examples and clear processes to help you learn the role.

Experience using Jobber, a CRM, Google Workspace or similar systems would be an advantage.

What You Can Expect

This is intended to be a stable, long-term position. You will receive training and support from our team, and there will be opportunities to take on more responsibility and increase your earning potential as you develop within the business.

How to Apply

Please include the following with your application:

A brief introduction about yourself
Your previous customer service and phone experience
Your current availability
Your expected hourly rate
Details of your internet connection and backup arrangements

Please begin your application with the words “Golden Hands” so we know you have read the complete job description.

We look forward to hearing from you.