Customer Support VA

Customer Support VA — Email + Social Media (Korean Beauty Brand)

To apply, start your message with the word "SUNSHINE" so we know you read this in full.

About us

We are a fast-growing Korean beauty and skincare brand selling direct to customers online. Our customers reach out every day with questions about their orders and our products, and they comment on our Facebook and Instagram ads. We're looking for a reliable, detail-oriented Virtual Assistant to help us take great care of them.

What you'll do

Answer customer email s (order status, shipping, returns, refunds, and product questions) using our templates and support guidelines.
Respond to and moderate comments on our Facebook and Instagram posts and ads, keeping the tone friendly and on-brand.
Hide or delete spam, offensive, or troll comments.
Escalate anything unusual, sensitive, or that you're unsure about to our Head of Support.
Keep a simple log of common questions and issues so we can improve our FAQs and templates.

All of your replies are reviewed and guided by our Head of Support, so you'll always have someone to check with and learn from.

What we're looking for

Excellent written English (clear, warm, and professional).
Previous experience in customer support and/or social media moderation, ideally for an ecommerce or beauty brand.
Comfortable learning tools like Shopify, Gmail or a helpdesk (Gorgias/Zendesk/Freshdesk), and Meta Business Suite.
Detail-oriented, organized, and dependable. You follow guidelines closely and flag what you're unsure of.
Fast, accurate typing and good judgment.
Stable internet connection and a quiet place to work.

Nice to have

Genuine interest in Korean beauty and skincare.
Experience handling high volumes of comments during ad campaigns.
Basic experience with tools like Canva or spreadsheets.

Schedule and pay

Type: Full-time
Hours: 8 hours a day 56hrs/week, Monday to Monday
Long-term role with room to grow as company scales.