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Virtual Assistant
Virtual Assistant- with US Tax Experience
Curated from source
Accounting
Tax Preparation
Attention to Detail
Virtual Assistant
Customer Support
About the Role
- Enter sensitive accounting data with high degrees of accuracy into the system
- Complete basic book keeping and finance entries to our systems of record
- Help our accounting department prepare tax statements and work papers..
- Create financial statements for management review and tax purposes.
- Leverage GAAP accounting principals to help accounting department.
- Address customer inquiries through various communication channels, including phone, email , and chat.
- Document and update all interactions and transactions in the company's database.
- Collaborate with internal teams to resolve Accounting issues and improve service delivery.
- Provide product and service information to customers, ensuring accurate and timely responses.
- Assist in the development and implementation of customer support policies and procedures.
- Facilitate the on boarding process for new customers, ensuring a smooth transition.
- Participate in training sessions to stay updated on product knowledge and company offerings.
- Coordinate with the accounting support team to escalate and resolve complex issues.
- Contribute to tea ---------- etings and discussions to enhance overall customer support strategies.
- Other duties as dictated by the growth of business
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