Customer Success Virtual Assistant

I am looking for an entry level customer experience virtual assistant to support our busy author business who is looking for a long term role. This is an entry level position that will provide you excellent opportunities to learn, grow and develop. If you're looking for a position where you can come in, kick goals and then develop and be promoted with the company and join a team that genuinely wants you to succeed and grow over the LONG TERM you've come to the right place.

Your role is to provide great customer support and customer service and work closely with our CEO in this small founder-led digital/online business based out of Australia.

Day to day you will be responsible for:

a) Daily checking the Community for our paid program and preparing proposed responses in collaboration with the CEO and our company tools (AI Pro Claude Account, Brand Voice documentation etc)

b) Managing and logging responses and the >Facebook com munity in our paid program

c) Attending regular coaching calls, recording and managing upload of calls to Kajabi

d) Coordinating a schedule, payments and client liaision for paid editing services in collaboration with the CEO

e) Ensuring we have a vibrant, positive, uplifting and well maintained highly engaged >Facebook com munity

f) Supporting the CEO with monitoring manuscript submissions for CEO clients, ensuring publishing projects remain on track, coordinating various resources to get tasks done, chasing CEO for inputs, coordinating as needed with editors, graphic designers and other tasks related to publishing.

You will be part of a busy publishing and author services business. We are heart led, very friendly but we work fast. This is not a job for someone who does not thrive in a high pressure, fast based environment. You must be reliable, willing to learn, able to take on board feedback and have a great eye for detail. This is NOT a role for someone who cannot follow instructions or is not detail oriented.

We're looking for someone who:

• Is great with customer service, facebook management
• Has basic entry level Canva experience
• Is detailed driven
• Is customer focused
• Is friendly, proactive, results focused and outcome driven but is also flexible - there are tight deadlines and turnaround times.

You will learn and have access to cutting edge Marketing tools such as:

Kajabi
Meta Business Suite / Facebook and Instagram
Canva Pro
Claude Pro
Klaviyo (Email Marketing System)
And lots more!

In exchange for this role you'll have access to:

• Training and development
• KPI based bonuses

If you are the right person for this job please send us a Loom video, a copy of your CV and answer the following questions in your application and video:

a) What excites you about managing a >Facebook com munity of authors
b) An example of just how detail driven you are or something else about your personality that really shows off why you're the right person for this role.
c) Your favourite book and why

About You

• You love reading, writing and have excellent verbal and written communication skills
• You're motivated, tech savvy and while you may not have heaps of experience, you're super committed to learning and really know how to get things done!
• You're looking for a reliable full time salary in an organisation that's growing fast and rewards excellent efforts
• Trustworthy, reliable and committed. You are honest and are transparent and work the hours you say you will.

Applications without a video response, that don't follow the application process above will be instantly rejected. Unfortunately due to the volume we cannot respond to every individual application.

Learn more about our brands by ---------- ---------- on Instagram.

NOTE ON AI APPLICATIONS: AI recorded videos, scripted videos and applications that DO NOT follow instructions will be instantly rejected.

This role is entry level and pays according to an entry level role. There is the opportunity to grow into something more. We want long term tea ---------- mbers and review salaries every 6 months.