Virtual Assistant – Customer Service, Sales & Scheduling

We are a California-based moving and furniture services company looking for a reliable Virtual Assistant with excellent written and spoken English.

Your main responsibilities will include:

• Responding quickly to new Thumbtack leads and customer messages
• Asking customers the necessary questions about their jobs
• Reviewing photos and job details
• Preparing estimates using our approved pricing guide
• Following up with potential customers
• Closing jobs and confirming bookings
• Collecting the customer’s phone number, email , pickup address, and delivery address
• Scheduling appointments in house call pro
• Sending appointment confirmations and reminders
• Communicating clearly with customers in a professional American tone
• Escalating heavy, complicated, or unusual jobs for approval

Requirements:

• Excellent written and spoken English
• Customer service or sales experience
• Strong communication and closing skills
• Reliable internet connection
• Fast response time
• Organized and detail-oriented
• Available during Pacific Time business hours
• Experience with Thumbtack or a U.S. home-service business is preferred

This position will begin Part time with the opportunity to increase hours based on performance.

Please include a short voice recording introducing yourself and briefly explaining your customer service or sales experience.