Virtual Assistant Property Manager

About the Role

We are looking for a dependable and highly organized Virtual Assistant Property Manager to support our U.S.-based property management team. This position plays an important role in the daily operations of a multifamily residential portfolio by assisting with leasing, resident communications, maintenance coordination, reporting, and administrative tasks.

The ideal candidate is proactive, detail-oriented, and able to manage multiple responsibilities while delivering excellent customer service in a fast-paced, team-oriented environment.

Primary Responsibilities

Manage and update rental advertisements on platforms such as Zillow, ---------- , and other marketing websites.

Respond promptly to leasing inquiries and maintain communication with prospective residents.

Schedule apartment tours and coordinate appointments with on-site leasing staff.

Coordinate maintenance requests by assigning work orders, communicating with vendors, and obtaining repair estimates when needed.

Follow up with residents regarding past-due rent and payment arrangements.

Prepare notices and documentation for management review, including three-day notices when applicable.

Process lease renewals and maintain accurate resident and lease records.

Assist with resident correspondence while maintaining a professional and customer-focused approach.

Compile and submit weekly occupancy, leasing, and revenue reports.

Provide administrative support to Property Managers and Regional Managers.

Assist with special projects and additional operational tasks as assigned.

Qualifications

Previous experience in residential property management, leasing, customer service, or administrative support.

Experience supporting multifamily communities is highly preferred.

Working knowledge of AppFolio or similar property management software is strongly preferred.

Familiarity with online apartment marketing platforms, including Zillow, ---------- , and comparable listing sites.

Experience coordinating maintenance requests, lease renewals, resident communications, rent collections, and general property operations.

Excellent written and spoken English communication skills.

Strong organizational and time management abilities with the capacity to prioritize multiple deadlines.

High level of professionalism, accuracy, and attention to detail.

Proficient with Google Workspace, Microsoft Office, and other cloud-based applications.

Self-motivated with the ability to work independently while collaborating effectively with a remote team.

Employment Requirements

Full-time availability during U.S. Pacific Time business hours (9:00 AM–5:30 PM PST).

Reliable high-speed internet connection and dedicated home office workspace.

Computer with dual monitors (preferred) and a quality headset for daily communication.

An NBI Clearance or Police Clearance via ---------- will be required before employment begins.