Ecommerce Operations Specialist

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Job Title: Ecommerce Operations Specialist
Location: Remote
Reports To: Operations Project Manager
Work Shift: Flexible, with overlap during US business hours preferred
Working Hours: Full-Time
Rate: $10–16/hr

Job Description

We are seeking a highly organized Ecommerce Operations Specialist to own the day-to-day operational execution of our Shopify ecosystem, customer order lifecycle, and ecommerce administration across multiple brands.

This role is responsible for ensuring our ecommerce operations run smoothly by maintaining Shopify storefronts, coordinating order fulfillment, supporting product launches and promotions, managing operational workflows, and delivering an outstanding customer experience throughout the purchasing journey.

The ideal candidate combines strong Shopify operational knowledge with a proactive, systems-oriented mindset. Rather than simply responding to customer inquiries, they identify operational issues, improve workflows, maintain store accuracy, and ensure customers receive a seamless experience from purchase through fulfillment.

Success in this role requires someone who enjoys optimizing ecommerce operations, solving problems before they affect customers, and collaborating across marketing, fulfillment, and operations to keep the business running efficiently.
This is not a traditional customer support role. Customer service is one component of a broader ecommerce operations function focused on operational excellence and continuous improvement.

Key Responsibilities

Shopify & Ecommerce Operations
Manage day-to-day Shopify administration across multiple storefronts
Maintain accurate product listings, collections, pricing, discounts, and promotional campaigns
Support product launches, merchandising updates, and storefront maintenance
Ensure ecommerce content, product information, and customer-facing assets remain accurate
Coordinate implementation of operational updates across Shopify and supporting ecommerce systems
Monitor store health and identify operational issues affecting customer experience

Order Management & Fulfillment
Coordinate order processing and fulfillment with warehouse and logistics partners
Monitor order flow and proactively resolve fulfillment issues
Manage refunds, exchanges, cancellations, and order adjustments
Coordinate inventory-related updates and communicate stock issues when necessary
Ensure customers receive accurate order information and timely delivery updates

Customer Experience
Respond to customer inquiries across email , social media, and community platforms
Resolve product, order, shipping, billing, and account-related inquiries
Escalate complex issues appropriately while maintaining a positive customer experience
Identify recurring customer concerns and recommend operational improvements
Maintain a consistently high standard of customer communication across all channels

Ecommerce Operations Improvement
Develop and maintain SOPs, operational documentation, and workflow guides
Maintain ecommerce dashboards, trackers, and operational reports
Identify opportunities to automate or streamline recurring operational processes
Collaborate with marketing, finance, and operations teams to improve cross-functional workflows
Support special ecommerce projects as assigned

Qualifications

Required
3+ years of experience supporting Shopify-based DTC ecommerce businesses
Hands-on experience managing Shopify storefront operations, including products, collections, pricing, promotions, and order management
Experience supporting ecommerce operations across the customer order lifecycle
Experience coordinating fulfillment, shipping, inventory, or warehouse-related workflows
Experience handling ecommerce customer support, including refunds, exchanges, shipping inquiries, and order issues
Experience using Gorgias, Zendesk, Reamaze, Freshdesk, or similar customer support platforms
Experience managing product catalogs, merchandising updates, or promotional campaigns within Shopify
Experience supporting digital products, ecommerce subscriptions, or online customer experiences
Strong understanding of DTC ecommerce operations and customer journey best practices
Strong organizational skills with exceptional attention to detail
Excellent written English communication skills
Experience supporting fast-growing ecommerce businesses
Experience using ecommerce analytics or reporting tools to identify operational improvement opportunities
Ability to manage multiple operational priorities independently
Strong problem-solving skills with a proactive, systems-oriented mindset

Preferred
Experience with Shopify subscription platforms such as Recharge or Skio
Experience using CommentGuard or similar community management platforms
Experience using AI tools such as ChatGPT, Claude, or similar platforms to improve operational efficiency

About More Staffing
More Staffing is a U.S.-based recruitment agency with one clear goal: to help fellow Filipinos land stable, rewarding jobs with international clients. We connect skilled professionals with global opportunities while ensuring theyre supported every step of the way.

Perks include:
No agency fees/ salary cuts you get your full salary
Talent Referral Program earn rewards when you refer successful hires
Executive coaching & career support grow with ongoing guidance from a coach
Work directly with international clients (remote) be part of their core team
Be part of a strong Philippine talent pipeline join a community of top professionals building global careers