Director of Operation

Director of Operations (Marketing Agency & Multi-Brand Ecosystem)
Location: Remote
Employment Type: Full-Time
Compensation: $10 per hour + performance-based bonuses
Reports To: Founder

About the Role
We are seeking a highly experienced Director of Operations to lead operations across a fast-growing ecosystem of brands spanning creative services, coworking, content production, community programming, experiential events, and digital education.

This is not an administrative or entry-level operations role. We are looking for a senior operator who can transform vision into execution, build scalable systems, improve profitability, and lead high-performing teams across multiple businesses.
The ideal candidate has extensive experience in operations leadership and project management, with a strong background in marketing and hands-on experience managing or supporting a marketing agency environment. Candidates must also have proven success overseeing teams, projects, and company operations in a fully remote setting.

You will serve as the operational leader responsible for bringing structure, accountability, and strategic execution across all brands while ensuring smooth day-to-day operations.

Brands You Will Oversee
The Bakery Cowork – A female-focused coworking and content ecosystem
The Icing Agency – A full-service creative and experiential marketing agency
Creamery Studios – A production, event, and podcast studio
Gurl Mobb – A digital membership and community platform for women entrepreneurs
Gurl Mobb Museum – An immersive brand and community experience designed to empower and connect women entrepreneurs

Required Qualifications:
Minimum of 3 years of experience in operations management, project management, or senior leadership roles.
Previous experience as a Director of Operations, Operations Manager, COO, or similar leadership position.
Strong background in marketing, digital marketing, or agency operations.
Experience working within or overseeing a marketing agency is highly preferred.
Demonstrated success managing teams, systems, and company operations remotely.
Proven ability to oversee multiple departments and business units in a virtual environment.
Proven ability to build SOPs, workflows, and operational systems from scratch.
Strong understanding of financial metrics, profitability, and business performance.
Advanced proficiency in project management platforms such as ClickUp, Asana, Monday.com, or similar tools.
Exceptional leadership, communication, and conflict-resolution skills.
Ability to make difficult decisions and drive accountability across teams.

Ideal Candidate Profile
You are someone who:

• Thinks strategically and operationally.
• Understands both marketing performance and business profitability.
• Can simplify complexity and create structure.
• Thrives in fast-paced, high-growth environments.
• Leads confidently and communicates directly.
• Protects leadership time and focuses on high-impact priorities.
• Is comfortable challenging ideas respectfully when necessary.
• Solves problems through systems rather than temporary fixes.

Key Success Metrics (First 6 Months)

• Improved operational clarity across all brands.
• Clear organizational structure and role accountability.
• Company-wide KPI dashboards implemented.
• Increased operational efficiency and profitability.
• Stronger leadership team autonomy.
• Reduced founder overwhelm and decision fatigue.
• Streamlined marketing and agency workflows.

Who This Role Is NOT For
Entry-level project managers.
Executive assistants or virtual assistants.
Pure creatives without operational experience.
Individuals who avoid accountability or difficult conversations.
Candidates without experience managing teams, systems, and business operations.

Who This Role Is For
This role is designed for a high-level operator who wants to help scale an ambitious multi-brand ecosystem. If you have experience leading teams, building systems, managing marketing operations, and turning vision into results, we would love to hear from you.