Chargeback Specialist

We are a fast-growing supplement brand serving customers worldwide, and we're looking for an experienced Chargeback Specialist to manage payment disputes and help reduce chargeback rates.

Responsibilities
Handle chargeback disputes from start to finish.
Gather evidence and submit compelling responses within required deadlines.
Monitor chargeback cases and track dispute outcomes.
Review Shopify orders, customer communication, and order history to support dispute investigations.
Identify chargeback trends and recommend strategies to reduce future disputes.
Work closely with the customer support team to resolve customer issues before they become chargebacks.
Maintain accurate records and follow internal SOPs.

Requirements
At least 2 years of experience handling chargebacks for an eCommerce business.
Strong understanding of Shopify.
Experience with payment gateways such as Shopify Payments, PayPal, Klarna, or similar.
Excellent analytical, organizational, and communication skills.
Ability to work independently and manage deadlines.

To Apply
Please submit:
A brief summary of your relevant experience.
A 2–3 minute video introduction explaining your experience handling chargebacks.
Please provide 2–3 brands where you managed chargebacks. Include your approximate monthly dispute volume, win rate (if known), and any strategies you implemented to reduce chargebacks.