Operations Virtual Assistant | Airbnb Cleaning Company | Customer Support & Scheduling

Scrub Club Denver is a fast-growing luxury Airbnb cleaning company serving Denver and the surrounding mountain communities. We help vacation rental owners deliver five-star guest experiences by providing reliable, detail-oriented turnover cleaning.

We're looking for a proactive Virtual Assistant who enjoys organization, solving problems, and communicating with people. This is much more than answering email s—we're looking for someone who wants to become an important part of our operations team.

This is a long-term position with opportunities for raises and advancement.

Your Daily Responsibilities

• Respond to customer email s, texts, and inquiries

• Coordinate daily cleaning schedules

• Communicate with our cleaning teams throughout the day. You will build close relationships with these members and be in charge of leading a cleaning team.

• Follow up on completed jobs

• Assist with booking management

• Update Google Sheets and internal systems

• Create and send invoices

• Manage client communication

• Review photos submitted by cleaners

• Help maintain quality control

• Assist with hiring and onboarding

• Help improve company systems and processes

• Complete miscellaneous administrative tasks

Software Experience (Preferred)

Google Workspace

Microsoft Office

ChatGPT

Slack

Front

QuickBooks

Canva

Airbnb

Property Management Software (Breezeway!)

CRM Systems

Zapier or other automations

(Don't worry if you haven't used every program—we can train the right person.)

We're Looking For Someone Who

? Excellent written English

? Extremely organized

? Detail-oriented

? Professional

? Positive attitude

? Reliable

? Learns quickly

? Comfortable making decisions

? Great communicator

? Enjoys solving problems

? Wants to grow with one company long-term

Requirements

• Reliable high-speed internet

• Quiet home office

• Modern computer

• Webcam and microphone

• Available to overlap with U.S. Mountain Time business hours

• Strong English communication skills

Compensation

Starting Pay: $5–$9 USD/hour (depending on experience)

40 hours per week

Performance reviews and raises based on results.

How to Apply

Please answer the following:

Tell me about yourself.
Why are you interested in this position?
What experience do you have working remotely?
Have you worked with Airbnb, hospitality, scheduling, or customer service?
What software are you most comfortable using?
Describe a time you solved a difficult problem without being asked.
What does excellent customer service mean to you?
What are your salary expectations?
When can you start?
Please record a 1–2 minute Loom or video introduction telling us about yourself.

Important: To show that you pay attention to detail, start your application with the words:

"Scrub Club Superstar"

Applications that don't include this phrase will not be considered.