Sales Operations

Sales Operations Manager for The Business of Dance - ----------
Remote full time independent contractor

Compensation: $1,000 monthly base plus 0.5% of cash collected
Payment Terms: Invoices are due on the 1st of each month and paid no later than the 7th of each month
Start Date: Hiring immediately

We are looking to hire a highly organized, proactive, and detail driven Sales Operations Manager to support the day to day operations of our sales department.

We are looking to hire right away, so immediate response is greatly appreciated.

This is not a closing role. You will not be responsible for closing sales. We already have appointment setters and closers who handle the sales conversations and closing process.

This role is focused on communication, systems, tracking, reporting, accountability, and cash collection support. You will help make sure the sales department is operating smoothly behind the scenes by ensuring that leads are tracked properly, notes are updated, appointments are monitored, sales data is accurate, overdue payments are followed up on, and nothing falls through the cracks.

This is the person who helps keep the sales machine clean, organized, and running properly.

Compensation

This role pays a $1,000 monthly base plus 0.5% of cash collected.

Our business typically generates between $50,000 and $150,000 per month, so here is what compensation can look like based on cash collected:

$50,000 collected = $250 commission + $1,000 base = $1,250 total
$75,000 collected = $375 commission + $1,000 base = $1,375 total
$100,000 collected = $500 commission + $1,000 base = $1,500 total
$150,000 collected = $750 commission + $1,000 base = $1,750 total

This role is ideal for someone who is motivated by results and understands that stronger follow up, cleaner systems, and better collections directly impact compensation.

Main Purpose of the Role

The main purpose of this role is to support the sales department operationally, not to sell.
You will work alongside appointment setters and closers to make sure:

sales systems are functioning properly
leads and clients are tracked correctly
notes, tags, and statuses are up to date
appointments and follow up are monitored
sales data is accurate and accounted for
outstanding invoices and overdue balances are followed up on
closers are supported with cash collection and accounts receivable follow up
leadership has visibility into the numbers and performance of the department

Key Responsibilities

Sales Department Operations
Ensure the sales systems are operating properly on a daily basis
Keep the sales pipeline organized and up to date
Make sure leads, prospects, and clients are properly tracked inside our systems
Monitor movement through the pipeline
Ensure notes, tags, statuses, and tasks are updated accurately
Identify operational gaps, missed follow up, and breakdowns in the system
Help maintain clean internal processes and accountability

Sales Data and Reporting

Track and monitor all key sales data
Maintain accurate reporting across pipeline activity, show rates, unpaid balances, cash collected, and outstanding receivables
Ensure data is current, organized, and accounted for
Provide weekly and monthly reporting to leadership
Help leadership make decisions based on real time numbers and clean data
Cash Collection and Accounts Receivable Support
Assist closers with collecting cash after the sale
Track outstanding invoices and overdue balances
Follow up with clients regarding unpaid invoices in a professional and timely manner through email , text, and phone when needed
Make periodic phone calls to customers to follow up on accounts receivable and overdue balances
Keep accurate records of payment activity and communication
Monitor payments and payment history through Stripe
Help reduce accounts receivable and improve monthly cash collection
Coordinate with leadership regarding payment plans and collection priorities

Team Communication and Accountability
Communicate clearly with appointment setters, closers, leadership, and other tea ---------- mbers
Help hold the team accountable for updating notes, tasks, and statuses
Support strong internal communication and smooth handoff between departments
Make sure nothing important slips through the cracks

Schedule and Availability

This is a full time role of approximately 40 hours per week, typically spread across 6 days per week, averaging about 6.5 to 7 hours per day.

Working hours are flexible within our approved time window. We are open to discussing either a split shift schedule, where hours are divided into two shorter work blocks with a sleep break in between, or a continuous shift schedule, where the candidate works one consistent block of approximately 6.5 to 7 hours per day.

The exact schedule can be discussed based on what works best for both the company and the candidate, as long as the role is properly covered and responsibilities are handled consistently.

Sample Split Shift Options for Philippines Based Tea ---------- mbers

Option 1
10:00 PM to 1:00 AM PHT
Sleep / break
9:00 AM to 1:00 PM PHT

This equals:
6:00 AM to 9:00 AM PT
5:00 PM to 9:00 PM PT

Option 2
11:00 PM to 2:00 AM PHT
Sleep / break
9:00 AM to 1:00 PM PHT

This equals:
7:00 AM to 10:00 AM PT
5:00 PM to 9:00 PM PT

Sample Continuous Shift Option for Philippines Based Tea ---------- mbers

Option 3
6:00 AM to 1:00 PM PHT

This equals:
2:00 PM to 9:00 PM PT

These are just sample schedule options. We are open to discussing the exact structure, whether split shift or continuous, as long as the candidate can maintain strong focus, reliability, responsiveness, and consistent coverage.

Commitment Expectations

Because this is a full time role, we are looking for someone who is fully committed and able to give this position their full focus and energy.

This role is not ideal for someone juggling multiple jobs, split priorities, or heavy outside commitments that may affect responsiveness, consistency, or performance. We are looking for someone dependable, engaged, and available to fully support the team.

Training

There will be one week of unpaid training to learn the basics of the role, systems, workflow, and expectations before officially stepping into the position.

This training period is important so the right candidate can properly understand how our company operates and feel confident using our tools and processes.

Tools We Use

You should be comfortable learning and working inside the following tools:

Zoom for team calls
Slack for team communication
Calendly to book appointments
Quo as our business phone and text line
Notion as our CRM and sales tracker
ManyChat for DM conversations
Fathom as an AI note taker for Zoom calls
ChatGPT for research and written communication
Gmail for email communication
Stripe as our payment processor
Apploye for team tracking and productivity monitoring

You do not need to be an expert in every tool on day one, but you do need to be tech comfortable, fast to learn, and able to work efficiently across multiple platforms.

Ideal Candidate

You are:
highly organized and detail oriented
proactive and self managed
strong with follow up and communication
comfortable with numbers, reporting, and tracking
confident speaking with customers on the phone when needed
confident handling payment related follow up professionally
reliable, responsive, and results driven
motivated by helping the department run smoothly and improving cash collection
someone who enjoys operations

Requirements

Experience in sales operations, client support, accounts receivable, collections, administration, or a similar role
Strong written and spoken English skills are required
North American accent strongly preferred
Must have your own computer
Must have reliable high speed internet
Must be comfortable using team tracking software
Strong communication and follow through
Comfortable making periodic phone calls to customers regarding outstanding balances
Ability to keep multiple moving parts organized
Comfort working remotely and using digital tools every day
Ability to maintain professionalism when communicating with prospects, clients, and tea ---------- mbers

Payment Terms
Invoice due on the 1st of each month
Paid no later than the 7th of each month
We pay through Wise
Payment can be sent through direct international transfer into your Filipino bank account
Transfers typically take approximately one business day to process

How to Apply

Please respond with the following:
your experience
your qualifications
your skills
your tech knowledge
your preferred working schedule

We are hiring immediately, so fast responses are greatly appreciated.