Client Activation Manager (Customer Success & Tech Support) - $900 p/m + Bonuses (Up to $1,400/month)

JOB OVERVIEW

We are hiring a Technical Onboarding Manager (TOM).

Your job is to guide new clients through their first 48 hours inside the program. You remove confusion, fix tech issues, assign the right 1:1 Coach, and make sure clients are fully set up before strategy begins.

This is not a passive support role. You are responsible for structure, clarity, activation speed, and client confidence.

This is a client-facing role. You must be clear, confident, calm, and reliable.

Most of our clients are 45+ and not tech-savvy. Patience and strong communication are required.

BENEFITS

• Salary: $900 per month
• Payment: Twice a month via Wise. Always on time.
• Performance bonuses based on CSAT (client rating) and CSQ (coach rating)
• OTE: $1,050–$1,400/month
• Bonus tiers from $30–$100 per category (minimum 20 surveys / 20 handoffs per month)
• Fully remote, long-term role
• Clear scorecard and monthly reviews
• Career growth path (Senior TOM, Lead TOM, CSM)
• 4,000+ clients served since 2019

SCHEDULE

• 7.5 hours per day (Monday to Friday)
• No fixed shift required. You may work a straight or split shift.
• You must attend tea ---------- etings (usually 3pm CET)
• Work 7.5 total hours per day within the 8 AM ET to 2 AM ET coverage window, not across the entire window
• Confirm your preferred working hours during hiring
• Maintain a schedule that is sustainable long term

Consistently low energy or repeated mistakes caused by poor schedule management will be treated as performance issues.

RESPONSIBILITIES

• Run structured Activation Calls
• Fully activate every client within 48 hours. Activation means the client has access to Kajabi, Slack, the Client Master Sheet, AI tools (AVA & VERA), understands where everything is, has a Coach assigned, and has their Kickoff Call booked.
• Book Kickoff Call same day or next day
• Assign the correct 1:1 Coach based on phase, fluency, timezone, and availability
• Build authority for the assigned Coach so the client feels confident before strategy begins
• Ensure basic access or setup issues do not reach Coaches
• Update CRM immediately after each call
• Send clear handoff notes to Coaches
• Upload all call recordings
• Reply in #tech-support within 24 hours (weekdays)
• Onboard 20–25 clients per week. Activation Calls are structured and typically 30–45 minutes.

Some weeks are high-volume during promotions. Quality and clarity must remain strong under pressure.

• Keep your calendar accurate and available
• Proactively manage your calendar capacity and flag issues early
• Avoid repeated client-facing process errors

Main goal: Zero confusion for the client. No surprises for the Coach.

CORE STANDARDS

• 100% activation within 48 hours
• CSAT average 85%+
• No Kickoff Call no-shows
• Prevent basic technical escalations
• High CRM accuracy and immediate handoffs
• 24-hour Slack response time
• Reliable, consistent performance

REQUIREMENTS

• Strong customer support or onboarding experience
• C1 English or higher
• Calm with older or low-tech clients
• Comfortable repeating instructions clearly multiple times
• Follows SOPs and scripts closely
• Advanced Slack skills
• Comfortable with Kajabi, Google Drive, and Zoom
• Willing to learn basic creator tools
• Reliable internet, strong camera, proper lighting, and quiet workspace
• Strong schedule discipline

WE ARE NOT A FIT IF

• You are low energy or unclear
• You get frustrated with confused clients
• You cannot explain tech in simple words
• You struggle to follow structured processes
• You cannot consistently maintain agreed working hours
• You have poor camera, lighting, or internet setup

HOW TO APPLY

Fill in the form: ---------- /to/nI8lIXV4

In the Name field write: “TOM” + Your First and Last Name

Only shortlisted candidates will be contacted.

P.S. Once hired, you will be contracted under Social Influence Consulting LLC.