Client Success Manager

About Us:
At ProfitWorks, we believe that our people are the heart of our success. We are passionate about creating an environment where everyone feels valued, supported, and excited to grow. We’re looking for a Client Success Manager to join our team and help us build a world-class culture by attracting the best talent and supporting our people in meaningful ways. Our team has two tea ---------- mbers that have been with the founder for over ten years. Multiple others are nearing the five-year mark.

Key Responsibilities

Client Onboarding & Relationship Management

• Lead discovery calls to understand client needs.
• Manage the client journey from placement to integration.
• Act as the main point of contact for all client concerns.
• Foster strong, long-term client relationships.

Performance Monitoring & Optimization

• Set and track success metrics for clients and teams.
• Monitor daily reports and KPIs to assess performance.
• Identify and address performance gaps.
• Ensure consistent, high-quality service delivery.

Team Coordination & Communication

• Facilitate internal meetings and process alignment.
• Manage workload distribution and task execution.
• Ensure clear, consistent communication across teams and with clients.

Operational Oversight and Process Facilitation:

• Manage task handoffs, workload distribution, and daily End of Shift reporting.
• Monitor performance metrics, address operational challenges, and lead meetings to ensure effective execution and continuous improvement.

Team Support:

• Collaborate closely with internal teams—including Recruitment, HR, and Operations—to ensure alignment and seamless execution of client requirements.
• Serve as the primary liaison between clients and the recruitment team, facilitating clear communication and fostering effective collaboration.

What We’re Looking For:

• 2–5 years of experience as an Account Manager, Client Success Manager, or in a similar client-facing role.
• Experience working with U.S.-based companies is required.
• Background in offshore staffing is a strong advantage.
• Familiarity with the construction or home services industry is preferred.
• Proficient in ClickUp or similar project management tools.
• Exceptional written and verbal English communication skills.
• Strategic thinker with the ability to align client strategies with broader business goals.
• Strong problem-solving skills, able to anticipate and address issues independently.
• Highly organized, capable of managing client records, tracking performance, and handling administrative tasks efficiently.
• Collaborative team player, promoting open communication and smooth coordination across departments.
• Personable and client-focused, with a talent for building lasting professional relationships

Why You’ll Love Working Here:

• Supportive Team: Join a team that values collaboration and celebrates achievements.
• Career Growth: Opportunities for professional development and advancement.
• Loyalty: Tea ---------- mbers who worked with the founder in a prior company have followed. Two have over 10 years with the founder. Generous opportunities for personal and professional development without the corporate garbage that steals your soul.
• Health & Wellness Benefits: We care about your well-being and provide resources to keep you at your best.
• Flexible Work Environment: Enjoy a balanced work-life with options for remote work.

Benefits: ---------- Hours of PTO

• 7- Paid Holidays
• 13th Month Payroll
• Paid Philippine HMO plan
• SSS and Philhealth Reimbursement

We can’t wait to meet you and discover the value you’ll bring to our team! If this sounds like a role you’re excited about, apply now and help us continue building a workplace we all love.