Virtual Assistant- Spanish Speaker Preferred

• Address customer inquiries through various communication channels, including phone, email , and chat.
• Document and update customer interactions and transactions in the company's database.
• Collaborate with internal teams to resolve customer issues and improve service delivery.
• Provide product and service information to customers, ensuring accurate and timely responses.
• Assist in the development and implementation of customer support policies and procedures.
• Monitor and report on customer feedback to identify trends and areas for improvement.
• Facilitate the on boarding process for new customers, ensuring a smooth transition.
• Participate in training sessions to stay updated on product knowledge and company offerings.
• Coordinate with the technical support team to escalate and resolve complex issues.
• Contribute to tea ---------- etings and discussions to enhance overall customer support strategies.
• Other duties as dictated by the growth of business

We are seeking someone with at least Advanced Proficiency in Spanish