Customer Service Rep (Phone + Chat) — US Company, Night Shift

Customer Service Representative (Remote, Full-Time) — US Company

HOURS: 10:30 PM to 6:30 AM Philippine time, Monday to Friday. These are daytime hours for our US customers, so you MUST be able to work nights consistently and long-term. If you cannot work overnight, please do not apply.

Crappy Cleanup is a growing dog waste removal company in Phoenix, Arizona (over 1,100 customers). We are hiring a remote Customer Service Representative to be the voice of our company — answering customer calls, texts, and email s, signing up new customers, saving cancellations, and keeping our customers happy.

THIS IS A PHONE ROLE. You will talk to American customers every day. Clear, friendly, confident spoken English is required.

WHAT YOU WILL DO:

• Answer inbound calls, texts, and email s within 10 minutes during our business hours
• Quote and sign up new customers
• Save customers who want to cancel
• Pitch service plans and add-ons
• Keep customer accounts accurate in our systems

YOU MUST HAVE:

• Excellent spoken AND written English
• The ability to work the night shift (10:30 PM to 6:30 AM PH time) reliably
• Fast, reliable internet PLUS a backup internet source (pocket WiFi or mobile data)
• A backup power source (this shift runs through brownouts)
• A quiet workspace and a good headset
• A computer (not a phone-only setup)

A PLUS: customer service, sales, or call-center experience; experience with a CRM or scheduling software.

HOW TO APPLY (read carefully — applications that skip a step will not be reviewed):
1. Start your reply with the word PHOENIX so we know you read this.
2. In 3 to 4 sentences, tell us why you would be great at this role and confirm you can work the night-shift hours.
3. Attach a 60-second voice recording introducing yourself and answering this question: "A customer calls upset that we missed a spot in their yard. How would you handle it?"

Applications without the word PHOENIX and a voice recording will not be reviewed.