Chief of Staff / Operations Manager

About the Role
We are looking for an exceptional Chief of Staff / Operations Manager to work directly with the CEO and help build a highly organized, scalable eCommerce company.
This is one of the most important leadership positions in the business. Your mission is to build systems, improve workflows, coordinate teams, delegate work, and ensure projects move from idea to completion without constant CEO involvement.
You will be responsible for creating structure, accountability, and operational excellence across the company.

Key Responsibilities
Executive Support

• Work directly with the CEO on strategic initiatives and priorities.
• Help organize daily, weekly, monthly, and quarterly business goals.
• Prepare reports, meeting agendas, and executive summaries.

Operations & Project Management

• Own and manage the company project management system (ClickUp).
• Assign, prioritize, and track projects across all departments.
• Ensure deadlines are met and projects move forward efficiently.
• Identify bottlenecks and proactively solve problems.

Systems & Process Improvement

• Build and improve company workflows.
• Develop and maintain SOPs.
• Create dashboards and KPIs.
• Improve efficiency through automation and better systems.

Team Coordination

• Coordinate work between Operations, Amazon, Creative, Marketing, PPC, Product Development, Inventory, and external vendors.
• Hold tea ---------- mbers accountable and follow up on deliverables.
• Run weekly project meetings and provide leadership updates.

Product Launch Coordination

• Oversee launch timelines.
• Ensure packaging, listings, inventory, marketing assets, and production stay on schedule.
• Coordinate communication between departments.

Qualifications

• 5+ years of Operations Management, Chief of Staff, Project Management, or Business Operations experience.
• Experience building operational systems and improving business processes.
• Strong leadership and organizational skills.
• Excellent English communication.
• Highly proactive and detail-oriented.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced entrepreneurial environment.
• Bachelor's degree is preferred but not required. Proven experience is more important than formal education.

Preferred Experience

• eCommerce
• Amazon
• Shopify
• Consumer packaged goods (CPG)
• Beauty or wellness industry
• ClickUp implementation
• SOP development
• KPI dashboard creation
• Remote team management
• AI productivity tools

What Success Looks Like
Within your first year you will:

• Build a highly organized ClickUp workspace.
• Create SOPs for major business processes.
• Implement dashboards and KPIs.
• Improve accountability across the team.
• Ensure projects consistently move from idea to completion.
• Significantly reduce the CEO's involvement in day-to-day operations.

We're Looking For Someone Who

• Thinks like a business owner.
• Builds systems instead of temporary fixes.
• Loves organization and efficiency.
• Takes ownership and solves problems proactively.
• Holds people accountable while maintaining positive relationships.
• Enjoys building scalable businesses.

To Apply
Please submit:

• Resume
• LinkedIn profile
• WhatsApp number
• A brief introduction explaining why you're a good fit.

Please also answer:
1. Describe the largest business or team you have helped organize.
2. Which project management systems (ClickUp, Asana, ---------- , etc.) have you implemented?
3. Share an example of a workflow or process you improved and the results.
4. How would you organize a fast-growing eCommerce company with multiple departments and hundreds of recurring tasks?
5. Share examples of dashboards, SOPs, or operational systems you have built.
6. What AI tools do you use to improve productivity?