Patient Operation Specialist

Requirements

We are looking for someone who:

• Has at least 2 years of experience working in a U.S. medical or dental office.
• Speaks and writes excellent English with a neutral, professional communication style.
• Is exceptionally detail-oriented and notices things that others miss.
• Has outstanding phone etiquette and enjoys speaking with patients.
• Is highly organized and can successfully manage multiple tasks at the same time.
• Is resourceful and researches answers before asking for help.
• Follows instructions carefully and consistently.
• Learns new software and systems quickly.
• Is comfortable working independently while also being part of a team.
• Takes ownership of responsibilities and follows tasks through to completion.
• Is dependable, punctual, and trustworthy.
• Maintains patient confidentiality and understands the importance of HIPAA.
• Is proficient with Google Workspace (Gmail, Google Docs, Google Sheets, Google Drive).
• Has experience with electronic medical records (EMR/EHR). Experience with AdvancedMD is a plus but not required.
• Has a reliable computer, a professional home office, and high-speed internet (minimum 100 Mbps download speed).

Preferred Qualifications

Preference will be given to candidates with experience in:

• Medical referrals
• Medical records
• Patient scheduling
• Prior authorizations
• Insurance terminology
• Virtual medical practices
• Ophthalmology, optometry, dermatology, plastic surgery, aesthetics, or dental practices

Schedule

Full-Time

• Monday–Thursday: 8:00 AM – 6:00 PM Eastern Time
• Friday: 9:00 AM – 3:00 PM Eastern Time
• One-hour unpaid lunch break

What Success Looks Like

At the end of each day:

• All patient-related administrative tasks have been completed.
• Email s have been reviewed and actioned.
• Patient inquiries have been responded to professionally.
• Charts and documents have been uploaded and organized.
• Referrals and medical records requests have been completed or documented with a clear next step.
• Nothing important has fallen through the cracks.

Our Core Values

• We treat every patient with dignity, respect, and compassion.
• We take ownership and follow tasks through to completion.
• We think before we ask and use available resources to solve problems.
• We continuously improve our systems and processes.
• We communicate professionally, respectfully, and honestly.

Please submit your application by email ing ---------- Line:

Hiring ---------- Please include the following in your application:

Your résumé.

A brief introduction about yourself and why you believe you are the right person for this position.

A description of your experience working in a U.S. medical or dental office.

One example of a problem you solved independently before asking for help.

Include the phrase BLUE Berry Bear somewhere naturally in your written responses.