At-Home Record Retrieval Specialist (USA – HIPAA)

Due to our rapid growth, we are expanding our team and seeking dedicated Work-From-Home Record Retrieval Specialists based in the Philippines. In this role, you will retrieve medical and healthcare-related records for U.S.-based clients, follow up on record requests until completion, and use sound judgment along with our guidance to determine next steps. This is an excellent long-term opportunity for individuals with call-center, telemarketing, or BPO experience who want to grow with a supportive team.

Responsibilities

• Retrieve medical and healthcare records from various providers for U.S. clients.
• Make outbound calls and follow up persistently until requests are completed.
• Provide excellent customer service and maintain professional communication at all times.
• Work 7–8 hours per day, Monday to Friday, aligned with U.S. ET or PT time zones.
• Ensure compliance with HIPAA and all confidentiality requirements

Required Qualifications

• Ability to work U.S. Eastern Time (ET) and/or Pacific Time (PT).
• Prior voice BPO or call-center experience.
• Experience working from home.
• Telemarketing or outbound calling experience.
• Strong verbal and written English communication skills.
• Problem-solving mindset and ability to work independently.
• Dedicated home office with high-speed internet.
• USB headset required.
• Ability to maintain strict confidentiality.
• Entrepreneurial, self-driven work attitude.
• Must pass a criminal background check.
• Experience in healthcare or legal fields is a plus.

What We Offer

• Personalized business training program.
• Opportunity for growth—we promote from within!
• Flexible working hours within required U.S. shifts.
• Friendly, supportive team environment.
• Bi-weekly payments.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Applications are accepted only through our HR site:
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