Bilingual Patient Engagement Specialist – Spanish/English | Orthodontic Scheduling | Full-Time

Bilingual Patient Engagement Specialist – Spanish/English | Orthodontic Scheduling | Full-Time
Location: Remote, Philippines-based only
Schedule: Full-Time | Mountain Time hours
Compensation: $7 USD/hour based on experience
Type: Long-Term | Full-Time

About the Role
We are seeking a motivated, energetic, and results-driven Bilingual Patient Engagement Specialist to join our growing orthodontic support team. This is a full-time remote role for someone who is comfortable speaking with prospective patients in both English and Spanish. You will be one of the first points of contact for new leads who have expressed interest in orthodontic treatment. Your main goal is to connect with leads quickly, build rapport, answer questions, overcome objections, and schedule them for a complimentary new patient consultation at one of our partner orthodontic practices. This role is ideal for someone who is confident on the phone, warm with patients, persistent with follow-up, and comfortable helping Spanish-speaking and English-speaking families take the first step toward orthodontic care.

What You’ll Do
Lead Engagement & Follow-Up
Contact new and existing leads promptly through outbound phone calls and text messaging
Respond to incoming inquiries from prospective patients in a timely manner
Follow up consistently with leads who have not yet scheduled
Meet or exceed daily outreach, contact, and scheduling goals
Accurately document all communication and lead activity in the CRM

Bilingual Patient Communication
Speak with prospective patients in both Spanish and English
Build trust and create a positive first impression of the practice
Understand each patient’s needs and level of interest in orthodontic treatment
Communicate clearly, warmly, and professionally with patients and families
Make patients feel comfortable, heard, and supported

Appointment Setting & Scheduling
Educate leads on the value of a complimentary orthodontic consultation
Answer common questions about orthodontic treatment and the consultation process
Confidently overcome objections such as cost, timing, insurance, or uncertainty

Required Experience
Fluent or highly proficient in both Spanish and English
Excellent verbal and written communication skills in both languages
Comfortable making a high volume of outbound phone calls each day
Strong customer service, call center, appointment setting, or inside sales experience
Ability to build rapport quickly and communicate with confidence
Positive, energetic, and self-motivated
Strong organization and time management skills
Comfortable learning CRM systems and scheduling software
Reliable high-speed internet connection
Quiet home office environment
Available to work full-time during Mountain Time hours

Nice to Have
Orthodontic, dental, or healthcare experience
Experience speaking with U.S.-based patients or customers
Appointment setting experience
Call center experience
Inside sales or lead conversion experience
CRM software experience

Who This Role Is Best For
This role is best for someone who:
Is confident speaking on the phone in Spanish and English
Enjoys helping patients and families
Can stay positive and persistent with follow-up
Is comfortable with goals, outreach numbers, and conversion expectations
Has strong customer service or sales instincts
Wants a stable, long-term full-time role supporting orthodontic practices
Experience using phone systems, texting platforms, or scheduling software
Guide prospective patients toward scheduling a free new patient consultation
Collaborate with orthodontic practice teams to help create a smooth patient experience

To Apply

Please submit the following:

1. A viewable link to your updated resume
2. A short paragraph describing your experience with:
Outbound phone calls and lead engagement
Appointment setting or scheduling
Speaking with patients or customers in Spanish and English
Overcoming objections and handling questions
3. A list of any CRM, scheduling, texting, or phone systems you have used
4. A short voice or video introduction in both English and Spanish is strongly preferred so we can evaluate phone readiness, communication style, and bilingual fluency

Subject Line: Bilingual Patient Engagement Specialist – [Your Full Name]

We are reviewing candidates immediately and are looking for someone warm, confident, bilingual, and phone-ready who can help prospective orthodontic patients schedule their first consultation.