Specialist Customer Services VA

Specialist Customer Services VA
(Career Path to Client Relationship Manager)

Do you genuinely enjoy helping people?
Do you believe pets are family?
Would you like to build a long-term career—not just another Virtual Assistant job?

At Pawsitively Clean, we believe technical skills can be taught. Kindness, integrity, empathy, professionalism and good judgement cannot.

We're looking for someone who wants to become one of the founding members of Sydney's specialist pet-first residential cleaning company. This role has been deliberately designed as the first step on a career pathway to Client Relationship Manager as our business grows.

Who We Are

• Pawsitively Clean is a premium pet-first residential cleaning company
• Our mission is to care for homes, protect pets and create a kinder world for animals
• Every decision we make begins with one simple principle: Pets First
• We proudly donate 1% of our total revenue to animal charities

The Opportunity

• This is far more than a traditional Virtual Assistant role
• You will become the first point of contact for our customers and the voice of Pawsitively Clean
• You will learn our systems, build trusted customer relationships, coordinate our Cleaning Professionals and help shape the future of a growing Australian business

About You

• You genuinely enjoy helping people
• You have excellent spoken and written English
• You communicate warmly, professionally and confidently
• You exercise good judgement and solve problems calmly
• You love animals and believe pets are family
• You enjoy learning new systems and improving processes
• You are organised, reliable and take pride in your work
• You are looking for a long-term career, not simply your next VA position

Why You'll Love Working With Us

• Be part of the founding team of a purpose-driven Australian business
• Clear career pathway to Client Relationship Manager
• Direct mentoring from the Managing Director
• Help build systems and shape the future of the business
• Work with a company that genuinely puts pets first
• Long-term growth opportunities as the business expands

A Career, Not Just a Job

• We promote from within wherever possible. As your knowledge, confidence and leadership grow, so will your responsibilities. Our goal is to develop the successful candidate into our future Client Relationship Manager

Ready to Apply?
If you're looking for meaningful work with genuine career opportunities and you'd like to help build something special from the very beginning, we'd love to hear your story.

Send us your resume. Tell us why you'd like to join Pawsitively Clean and why you believe you'd be the right person to help us create a kinder world for animals—one customer at a time.