ASSISTANT OPERATIONS MANAGER – CLIENT EXPERIENCE (Female only, Full-Time, Remote – Philippines)

Join a mission-driven company empowering women across Asia to live stronger, healthier, and more confident lives.

We're expanding our operations team — and we're looking for a sharp, polished, and proactive Assistant Operations Manager to be the professional frontline between our clients and our Singapore leadership team.

This is a long-term, full-time position with real career growth for the right person.

YOUR ROLE
You'll work directly with our Operations Manager and Singapore-based Director, supporting the full client journey — from onboarding through to programme completion — while ensuring backend operations run accurately and on time.

Your main responsibilities:
> Manage client onboarding, scheduling, confirmations, and reminders per SOP
> Handle professional client communications via phone, Zoom, and messaging platforms
> Coordinate with Singapore-based coaches and leadership on session logistics and events
> Maintain accurate records across CRM systems, trackers, and shared drives
> Support webinar logistics — registration follow-ups, nurture calls, and attendance confirmation
> Monitor group chats, respond to client queries, and escalate where needed
> Conduct call audits and document client interaction logs
> Uphold confidentiality and professional standards at all times

WHAT YOU'LL LOVE ABOUT WORKING WITH US

• 95% Remote — work from home without the commute
• KPI-based pay — your effort is directly rewarded
• Stable, long-term career role — not a project, not a gig
• Singapore travel opportunity — top performers join us onsite for company events
• Clear SOPs and structured onboarding — you'll never be left guessing
• Leadership that's direct, fair, and invested in your growth
• Training and continuous development — we build you up as we grow
• Integrity-first culture — no politics, no drama

YOU'RE A GREAT FIT IF YOU HAVE:
> Excellent English — written and spoken, polished and professional
> Typing speed of at least 45 WPM
> A warm, confident phone and Zoom presence — clients will speak with you directly
> Strong organisational skills and attention to detail
> Experience in client-facing roles: corporate admin, BPO, hospitality, customer success, or similar
> Proficiency with Google Workspace, CRM tools, and Zoom
> Reliable internet with a backup plan
> A quiet, professional home workspace with webcam and good lighting
> A track record of follow-through, accuracy, and proactive communication

NOT A GOOD FIT IF YOU:
> Have other part-time or freelance commitments
> Are uncomfortable speaking directly with clients on calls
> Struggle with deadlines, SOPs, or working independently
> Need to be reminded to complete recurring tasks
> Respond to challenges with excuses instead of solutions
> Have frequent internet or power disruptions without a contingency plan

We need someone who takes ownership, communicates without being prompted, and holds themselves to a high standard.

WORK HOURS
Tuesday to Saturday | 1:00 PM – 10:00 PM (Singapore Time) Aligned with our Singapore operations and client base.

OUR COMPANY VALUES
Everything we do is built on five non-negotiables:
Honesty — tell the truth, always
Integrity — deliver with excellence and accuracy
Commitment — follow through, every time
Growth Mindset — keep learning, keep improving
Team Spirit — respect, collaboration, and positivity

HOW TO APPLY
Send an email with the subject line: "AOM – Client Experience" and include clear, complete answers to ALL of the following:
1. Why should we hire you? Describe your experience — don't just list it.
2. Tell us about a time you handled a difficult client situation. What happened and what did you do?
3. Where in the Philippines are you based, and how stable is your power and internet?
4. What equipment do you use? Include computer specs and internet speed.
5. What is your backup plan if there's a power or internet outage?
6. Record a short audio introduction — share your name, something you're proud of professionally, and your favourite place to visit.
7. Attach a screenshot of your DISC profile from OnlineJobs.ph.
8. Take a typing test at ---------- and include your screenshot result.

If you're looking for a stable, growth-oriented role where your work genuinely matters — and where you'll be trusted, challenged, and developed — we'd love to hear from you.

Apply now and build your career with a team that values excellence, integrity, and real results.