Technical Support Specialist (WFH)

Are you ready to start a career in tech or grow your experience in customer support?

We're expanding our remote team and looking for a Technical Support Specialist who enjoys solving technical challenges and helping customers succeed. Whether you're an experienced support professional or a recent graduate eager to learn, we'd love to hear from you.

If you're naturally curious, technically inclined, enjoy working with people, and want to grow with a fast-paced startup, this could be the perfect opportunity.

What You'll Do:

• Assist customers through our support channels by providing clear, professional, and friendly responses
• Diagnose and resolve technical issues while delivering accurate solutions
• Create, update, and track Jira tickets, escalating issues when appropriate
• Develop an understanding of each customer's business to provide tailored support
• Offer basic Conversion Rate Optimization (CRO) recommendations with guidance from the team
• Work closely with colleagues to deliver an exceptional customer support experience

Requirements:

• Excellent written and verbal English communication skills
• Strong analytical and problem-solving abilities with a customer-focused approach
• Highly detail-oriented, adaptable, and comfortable thinking beyond standard support scripts
• Basic knowledge of HTML, CSS, and JavaScript
• Previous experience in customer support, ideally within SaaS, eCommerce, or technology companies
• Hands-on experience using Shopify
• Experience with HubSpot or similar CRM and customer support/ticketing platforms
• Familiarity with Conversion Rate Optimization (CRO) principles and best practices

WORK SCHEDULE & SETUP:

• Full-time, remote
• 8 hours per day, 5 days per week

HOW TO APPLY:

• To apply, please submit an accessible link to your CV
• Preferred platforms include Google Workspace (Docx, GDrive) or Dropbox