Mental Health Assitant

Virtual Assistant — Patient Intake (Mental Health Background Required) & Scheduling
We're hiring a Virtual Assistant with a mental health background to conduct patient intake calls, filling out forms, manage scheduling, and process session fees for our practice.

Requirements :

Background in psychology, counseling, social work, or equivalent mental health experience
Comfortable and competent gathering sensitive mental health history from patients by phone, using correct terminology and appropriate sensitivity

Responsibilities:

-Conduct intake calls, gathering relevant mental health history and information to pass to the provider/counselor
-Handle intake for ESA (emotional support animal) letter services
-coordinate following ups
-Schedule and coordinate therapy sessions for providers, optimizing calendars and communicating appointment details to mental health patients
-Process session fees and payments through software
-Maintain accurate, confidential records in Excel and [EHR/portal ]
Responsibilities:

-Call patients to schedule and conduct intake calls, gathering relevant history and information to provide to the counselor/provider
-Schedule and coordinate therapy sessions for providers, optimizing calendars and communicating appointment details to mental health patients
-Handle intake for ESA (emotional support animal) letter services
-Process session fees and payments through our softwares
-Maintain accurate, confidential patient records in Excel and [EHR/portal/software]
-Clear, professional English communication, written and verbal
-Communicate professionally with patients regarding scheduling changes and session details
-Provide administrative support to providers/counselors to keep their workflow running smoothly
-Ability to work independently across multiple portals/systems, with availability aligned to [US Central zone]