Account Manager (Client Success Manager)

***All applications must be submitted through this link ONLY:
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***Messages here in OnlineJobs.ph will not be considered.

Account Manager
Greetings from Local Visibility - your future workplace filled with positivity and endless possibilities! We are seeking talented account managers to join our dynamic team!

Why Us:

Team harmony: Your wins are ours, and together, we create a harmonious work environment where your efforts and ideas truly shine.
Grow with us: Being with us means your journey is always exciting! Our goal is to give you the tools, help, and chances to move your career forward.
Everyone’s welcome: We’re happy to be in a place where each special voice isn’t just heard but really appreciated.
Celebrating YOU: Birthdays, small wins, or achievements - it’s important to celebrate the good things. We love acknowledging and appreciating each other.

Job Overview
The Account Manager is crucial for ensuring customer satisfaction and retention by fostering strong relationships, understanding client needs, and facilitating effective communication between clients and internal teams. As an account manager, you are responsible for managing the relationships with clients. They must speak English fluently without an accent. Additionally, the candidate must be presentable, as this is a client-facing role, and should have a strong background working with American clients.

The position includes:

• Customer Relationship Management: Cultivate and maintain strong relationships with clients. Regularly communicate with clients to understand their needs, address concerns, and provide solutions.
• Account Management: Understand the client's business objectives, industry challenges, and pain points to tailor solutions and offerings effectively.
• Product Knowledge: Maintain a deep understanding of the company’s products and services.
• Customer Feedback: Collect qualitative feedback from customers regarding their support experiences.

Responsibilities:

• Create monthly marketing performance reports (Facebook Ads, Semrush, Bright Local, AdWords, Analytics).
• Meet with clients at least once a month using Google Meet to review reports, progress, and plan future actions.
• Responsible for handling incoming calls and providing support or assistance as needed.
• Document customer service requests and follow through on open items for clients.
• Follow up on customer service requests weekly to ensure they are in progress and close the loop with clients.

Required Qualifications

• Must be able to speak English without an accent and demonstrate strong verbal and written communication skills required to convey information.
• Must have prior experience in customer service, phone sales, or account management for a marketing agency.
• Must be able to demonstrate knowledge of digital marketing, including SEO, PPC, and Social Media
• Must have a reliable internet connection with a backup option and a quiet, distraction-free working environment.
• Must have prior experience working the night shift (8 am to 5 pm Eastern time).

Job Type: Full-Time 40 hrs Weekly

Benefits:

• Pay Raises as the Career Grows
• Health Care Bonus
• Paid Time Off and paid PH Holidays

Schedule
Monday to Friday
8 AM to 5 PM Eastern Time

Desired Location:
Non-US
Philippines

Programs or Tool Tools You Need to Know:
G-Suite, Click Up, Zoom, High Level

***All applications must be submitted through this link ONLY:
----------
***Messages here in OnlineJobs.ph will not be considered.

Join our Team!
We offer a competitive salary and benefits, and a collaborative work environment. Join our team as we strive for excellence in the dynamic world of digital marketing!