Customer Funnel Strategist (Conversion & Customer Journey) - 61,000/Month Salary - Remote

ABOUT US

We are a private equity-backed company operating 27 businesses across medical, real estate, and consulting.
One of our fastest-growing businesses is a premiu ---------- dical aesthetics company, and we're looking for someone to take ownership of one of the most important parts of our growth:

Designing and continuously improving our entire patient conversion journey.

This is not a traditional customer service, sales, or customer success role.

Instead, you'll own the complete journey from the ---------- nt a prospective patient first contacts us until they book an appointment—and you'll constantly optimize every interaction along the way.

If you're fascinated by customer psychology, conversion optimization, funnel building, behavioral science, sales systems, and creating exceptional customer experiences, this role was built for you.

ABOUT THE ROLE

Every day, prospective patients contact our clinics through:
Phone calls
Website forms
SMS

Facebook Messenger
Instagram
Live Chat

Email

Your mission is to understand how these patients think, identify where they're dropping off, and design better conversations and systems that convert more inquiries into booked appointments.

You'll analyze conversations, review phone calls, study customer objections, optimize scripts, improve follow-up sequences, coach coordinators, and build scalable conversion systems that improve both the patient experience and business performance.

You'll think like a psychologist, marketer, sales strategist, UX designer, and funnel builder—all in one role.

RESPONSIBILITIES

Patient Journey Optimization
Map the complete customer journey from first inquiry to appointment
Identify friction points and conversion bottlenecks
Improve every stage of the patient experience
Increase appointment booking and show-up rates
Conversation & Script Optimization

Design and continuously improve:

Phone call scripts
SMS conversations

Email sequences
Live chat responses

Facebook & Instagra ---------- ssenger conversations
Voi cemail scripts
Missed call workflows
Appointment reminders
No-show recovery campaigns
Reactivation campaigns
Customer Psychology Research

Understand:

Why patients hesitate
Why they ghost conversations
Why they compare competitors
Why they ask only for pricing
What builds trust
What creates urgency
Which objections prevent bookings
Turn these insights into better conversations and higher conversion rates.
Funnel & Conversion Optimization

Improve:

Speed-to-lead
Lead response process
Discovery questions
Objection handling
Treatment recommendations
Financing conversations
Booking process
Follow-up timing
Overall conversion rate
Team Coaching
Review conversations and call recordings
Coach coordinators on best practices
Develop conversation playbooks
Standardize processes across the organization
Analytics & Continuous Improvement

Track and improve:
Contact Rate
Appointment Booking Rate
Show Rate
Revenue Per Lead
Response Time
Follow-up Effectiveness
Patient Satisfaction
Run experiments and A/B tests to continually improve performance.

WHO WE'RE LOOKING FOR

You may have experience as a:

Conversion Rate Optimization (CRO) Manager
Customer Journey Manager
Customer Experience (CX) Strategist
Lifecycle Marketing Manager
Revenue Operations (RevOps) Manager
Sales Enablement Manager
Funnel Builder
Marketing Automation Specialist
CRM Manager
High-Ticket Sales Strategist
Healthcare or MedSpa Operations Manager
Senior Conversion Optimization Manage
Customer Journey & Conversion Manager
Customer Experience & Conversion Manager

Most importantly, you're someone who enjoys solving problems, improving systems, and understanding why customers make decisions.

YOU'D BE A GREAT FIT IF YOU...

Love understanding customer psychology
Constantly look for ways to improve conversion rates
Think in systems rather than isolated tasks
Enjoy analyzing conversations and customer behavior
Are comfortable making decisions based on data
Like experimenting and testing new ideas
Can combine empathy, psychology, sales, and analytics into practical improvements

BONUS QUALIFICATIONS

Experience with any of the following is a plus:
GoHighLevel (GHL)
HubSpot
Salesforce
RingCentral
CallRail
Meta Ads
Google Ads
Healthcare or aesthetics
AI tools such as ChatGPT or Claude
CRM automation
Funnel optimization
Copywriting

KEY PERFORMANCE INDICATORS (KPIs)

Your success will be measured by improvements in:

Inquiry ? Contact Rate
Contact ? Appointment Booking Rate
Appointment ? Show Rate
Show ? Treatment Conversion Rate
Revenue Per Lead
Lead Response Time
Follow-up Effectiveness
Overall Patient Experience

WHY WORK WITH US

We are a fast-growing organization with genuine long-term opportunities for the right people. Here's what sets us apart:

• Competitive salary – Earn $1,000 USD/month (approximately ?61,000/month) with opportunities for compensation growth as you make a measurable impact on the business.

• Exposure to 27 businesses – Work across companies in healthcare, real estate, consulting, and other industries, gaining a breadth of experience that few professionals have the opportunity to build.

• Build something that matters – This isn't a maintenance role. You'll help design and optimize the customer journey that directly influences revenue, patient satisfaction, and business growth.

• Long-term career opportunity – We're looking for someone who wants to grow with us over the coming years, not someone seeking a short-term contract.

• AI-forward organization – We actively embrace AI tools like ChatGPT, Claude, and emerging technologies to help our team work smarter, faster, and more creatively.

• Learn from experienced digital leaders – You'll work alongside leadership with deep expertise in digital marketing, SEO, paid advertising, conversion optimization, and business growth.

• Fully remote – Work from anywhere in the Philippines with a reliable internet connection while collaborating with an international team.

HOW TO APPLY

If this role sounds like a perfect fit for your skills and interests, we'd love to hear from you.

Please email your application directly to ---------- with:

Your resume
A brief introduction about yourself
Why you believe you'd be a great fit for this role
Examples of projects, systems, funnels, customer journeys, or conversion improvements you've worked on (if available)

Subject Line: Customer Funnel Strategist Application

We review every application personally and look forward to hearing from passionate candidates who love improving customer experiences and building high-converting systems.