Social Media Outreach, Onboarding & Community Assistant

Shala Studio is looking for a proactive, creative and confident Social Media Outreach, Onboarding & Community Assistant to help promote the yoga platform, grow our global yoga community, onboard new clients and develop our ambassador programme.

This is a remote, full-time independent contractor role for 40 hours per week. The initial contract will run for three months and pays a fixed fee of $850 per month.

The monthly fee includes three days of paid personal leave during the three-month contract, together with recognised Philippine public holidays that fall on normal working days.

Applicants must be available for regular overlap with UK working hours. No 13th-month payment or December bonus is included.

Key responsibilities include:

• Promoting Shala Studio through social media outreach
• Connecting with yoga teachers, wellness professionals, collaborators and community groups
• Responding to enquiries and following up with prospective clients
• Guiding new clients through the onboarding process
• Helping clients set up their profiles, classes and services
• Checking in with new clients and helping them become active users
• Developing and managing the Shala Studio ambassador programme
• Identifying and approaching potential ambassadors
• Creating ambassador materials, guidance and outreach messages
• Maintaining relationships with ambassadors and tracking referrals
• Creating social media posts, stories, reels, captions and simple graphics
• Planning and scheduling content across Instagram, Facebook , TikTok and LinkedIn
• Supporting campaigns, class promotions, events and platform updates
• Tracking engagement, outreach, onboarding progress and ambassador activity

We are looking for someone who:

• Has excellent written and spoken English
• Has direct experience with social media outreach, customer onboarding, community-building or account management
• Is confident speaking with prospective and existing clients
• Can guide people through a clear onboarding process
• Can develop relationships with ambassadors, partners and community members
• Can write clear captions, outreach messages and short promotional copy
• Is organised, reliable, proactive and comfortable working independently
• Can work with regular overlap during UK working hours
• Has an interest in yoga, breathwork, wellness or movement

Experience with Canva, Instagram Reels, CRM systems, content scheduling tools, social media analytics, customer onboarding or ambassador programmes would be helpful.

When applying, please include examples of relevant work, such as:

• Social media content or accounts you have managed
• Outreach or lead-generation work
• Customer onboarding or account-management experience
• Ambassador, affiliate or community programmes you have supported
• Canva designs, reels, captions or campaign copy