Technical Support & QA Specialist (Software Support)

ABOUT US
---------- is a fast-growing Australian eCommerce technology company that helps retailers clear excess inventory by connecting them to multiple online marketplaces through our software platform.

We're looking for a technically minded problem solver who enjoys investigating issues, testing software, and helping ensure our platform runs smoothly. This role is ideal for someone who likes troubleshooting, working closely with developers, and improving product quality.

WHAT YOU'LL DO

• Provide technical support for internal users and merchants.
• Investigate software issues and identify root causes.
• Reproduce bugs and document clear steps for developers.
• Perform manual testing on new features before release.
• Create and execute test cases and regression tests.
• Verify bug fixes and ensure issues are fully resolved.
• Monitor system behavior and proactively identify potential problems.
• Assist with software configuration and setup.
• Document technical processes, known issues, and solutions.
• Work closely with developers, operations, and customer support teams to improve the platform.
• Suggest improvements that enhance product quality and user experience.

WHAT WE'RE LOOKING FOR
Required Skills

• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Ability to troubleshoot technical issues independently.
• Comfortable learning new software quickly.
• Strong written English communication skills.
• Able to explain technical concepts clearly.
• Organized and capable of managing multiple tasks.

NICE TO HAVE

• Experience in Software QA or Software Testing.
• Experience providing software or technical support.
• Familiarity with bug tracking tools (Jira, ClickUp, Linear, Trello, etc.).
• Basic knowledge of APIs and JSON.
• Experience using Postman or similar API testing tools.
• Basic SQL knowledge.
• Understanding of eCommerce platforms such as Shopify, WooCommerce, Amazon, or eBay.
• Experience with Google Sheets and spreadsheets.
• Basic HTML/CSS knowledge is a plus.

IDEAL CANDIDATE
You enjoy solving puzzles and figuring out why something isn't working. Instead of simply reporting problems, you investigate them thoroughly, gather evidence, and communicate your findings clearly. You're naturally curious, detail-oriented, and committed to delivering high-quality work.

WHY JOINS STOCK2CASH?

• Work with a growing Australian technology company.
• Friendly, collaborative remote team.
• Opportunity to influence product quality and process improvements.
• Learn directly from developers and experienced operations professionals.
• Career growth into QA Engineering, Product Operations, Business Analysis, or Technical Project Management.

HOW TO APPLY

Please submit:

• Your resume.
• A SHORT introduction about your technical experience.
• Examples of software, systems, or tools you've supported or tested. (If you're including a portfolio, please ensure it is publicly accessible so we can review your application without requesting access.)
• The word "Push boundaries" at the end of your application so we know you've read the entire job post.