Remote Team Lead / Trainer - US Home Services (Full-Time)

We're hiring a Remote Team Lead to train, manage, and troubleshoot for a growing team of Philippine-based virtual assistants supporting a U.S. home services dispatch operation.

RESPONSIBILITIES:

• Train new tea ---------- mbers on our workflows: claiming jobs, installing and setting up U.S.-based apps, and configuring correct regional/location settings
• Monitor day-to-day work to ensure tasks are completed to our exact standards
• Troubleshoot issues as they come up — app errors, job claiming problems, account setup issues, and more
• Communicate directly with U.S. tea ---------- mbers and customers by phone/chat, including fast-talking English speakers — must be able to fully understand and respond clearly
• Translate and explain instructions clearly to Filipino tea ---------- mbers when needed
• Use QUO (our phone/communication platform) daily to manage calls and messages across multiple work regions
• Report issues and progress clearly and proactively — we need someone who flags problems before they become bigger issues

REQUIREMENTS:

• Strong spoken and written English — able to understand fast/casual American English and communicate clearly back
• Experience training or leading a remote team (VA team lead experience strongly preferred)
• Comfortable learning and troubleshooting new software/apps quickly
• Familiarity with QUO or similar VOIP/call management tools is a big plus
• Reliable, fast internet and a quiet, professional work setup
• Must be available up to 12 hours/day, Monday–Friday (Saturday and Sunday off)
• Detail-oriented, dependable, and able to work independently once trained

This is a leadership role — you'll be the go-to person ensuring our other Philippine-based workers are trained correctly and performing to standard. If you're organized, a clear communicator, and good at solving problems on the fly, we want to hear from you.