Virtual Assistant – Appointment Setting, Customer Service & Administrative Support

We are looking for a reliable, organized, and professional virtual assistant to help manage customer communication, appointment scheduling, and daily administrative tasks.

This is currently a full-time position, with the possibility of changing to part-time in the future depending on the needs of the business. All compensation will be paid in Canadian dollars (CAD).

Responsibilities include:

Answer incoming customer calls professionally
Return calls and follow up with customers
Book, confirm, and reschedule appointments
Respond to customer email s and messages
Contact existing and potential customers on our behalf
Provide excellent customer service
Enter and organize information in Microsoft Excel and Google Sheets
Take clear and accurate notes during customer conversations
Update customer records and appointment information
Track follow-ups and incomplete tasks
Assist with other administrative duties as required

Requirements:

Excellent spoken and written English
Clear and professional telephone communication
Strong customer-service and problem-solving skills
Strong knowledge of Microsoft Excel and Google Sheets
Excellent note-taking and organizational skills
Ability to manage several responsibilities without missing details
Comfortable learning booking and customer-management software
Previous appointment-setting, customer-service, or call-centre experience
Reliable internet connection, quality headset, and a quiet workspace
Available to work during Canadian Eastern Time business hours

When applying, please include:

A short voice recording introducing yourself
Your relevant appointment-setting and customer-service experience
Your experience with Microsoft Excel and Google Sheets
The booking, CRM, and telephone systems you have used
Your expected hourly rate in Canadian dollars
Your availability during Eastern Time
Confirmation that you understand the position is currently full-time but may become part-time in the future