Service Operations Administrator

Service Operations Administrator – Managed Services Provider

*Please read through this post in its entirety for application instructions*

About the Role

We're looking for a highly organized Service Operations Administrator to join our Managed Services team. This role is the operational backbone of our company, ensuring projects stay on schedule, clients remain informed, and our service delivery team has everything they need to succeed.

This position is ideal for someone who loves organization, enjoys communicating with clients, thrives on keeping multiple priorities moving forward, and takes pride in creating an exceptional client experience. You'll work closely with our CEO, engineers, and clients to keep operations running efficiently every day.

What You'll Do

• Coordinate small client projects, managing timelines, communication, and follow-up to ensure projects stay on schedule.
• Serve as the primary communication point between clients and our engineering team throughout project execution.
• Manage hardware procurement by ordering computers, networking equipment, software, and other technology based on engineer recommendations.
• Coordinate equipment shipments and track deliveries to ensure projects remain on schedule.
• Monitor service department SLAs and KPIs throughout the day, proactively identifying issues that require attention.
• Communicate with clients regarding ticket status, delays, and service expectations when appropriate.
• Help restore client confidence when service issues occur by providing clear, professional communication and coordinating internal follow-up.
• Coordinate subcontractors for onsite hardware installations and project work.
• Assist with scheduling engineers and coordinating project resources.
• Support the engineering team with operational and administrative tasks that improve efficiency.
• Assist the CEO with operational initiatives, reporting, vendor coordination, documentation, and special projects.
• Maintain accurate documentation, vendor records, procurement information, and project tracking.
• Continuously identify opportunities to improve operational processes and client experience.

What You Bring – Areas of Experience

• 3+ years of experience in project coordination, operations, administration, customer success, or service delivery.
• Exceptional organizational and time management skills.
• Outstanding U.S.-based English communication skills, both written and verbal.
• Strong customer service skills with the ability to professionally handle difficult conversations.
• Experience coordinating multiple projects simultaneously while meeting deadlines.
• Comfortable working with vendors, suppliers, and subcontractors.
• Strong attention to detail with excellent follow-through.
• Experience using ticketing systems, project management software, or PSA systems is preferred.
• Ability to prioritize changing workloads in a fast-paced environment.
• Confidence working independently while collaborating closely with a remote team.
• Strong Microsoft Office and Google Workspace skills.
• A sense of ownership, professionalism, and pride in every task.

Schedule

• Full-time role supporting U.S. hours (EST).
• Core hours: 8:00 AM – 5:30 PM EST.
• Options for flexibility on hours on a case-by-case basis.

Worksite Requirements

• A fast-running computer with at least 16GB RAM and i5 processor.
• Reliable internet connection with at least 100 Mbps download and upload speeds.
• A quiet, secure work room or office.

Benefits

• 13th month annual bonus.
• Health insurance.
• U.S. paid holidays.
• PTO.

Why You'll Love Working Here

• Join a high-performing, collaborative team that values our people first.
• Be a critical part of delivering an outstanding client experience.
• Work directly with leadership and have a meaningful impact on company operations.
• Access to professional development and opportunities for increased responsibility as the company grows.
• A culture that values character, a servant attitude, and enjoyable work.

How We Work
We believe exceptional service begins with exceptional operations. Great client experiences don't happen by a ---------- —they're created through organization, communication, accountability, and people who genuinely care about doing the right thing. You'll have the opportunity to take ownership of your work, improve processes, support your teammates, and help deliver an experience our clients remember. If you enjoy bringing order to complexity, serving others, and making a real impact every day, you'll feel right at home here.

Application Process
NOTE: Everything listed below must be provided to be considered for this position.
1 – Confirm you have experience in managing projects, coordinating resources, and customer management.
2 – Upload your resume.
3 – Submit a short video of you in the area where you will conduct your work and on the computer you will use. *You must mention “BlueArmor” in your video.* Please do not read a script in your video, just talk naturally.
4 – In your short video, discuss the following:
> A. Your previous project management experience
> B. Your previous experience with managing resources and procurement
> C. Your approach to issue resolution when managing customers
> D. Show the office environment where you will work
> E. If you’re able to work 8:00-5:00 EST Monday through Friday
> F. What monthly rate you are seeking (USD)

5 – Submit all materials only through Onlinejobs.ph (no email submissions)