Senior Graphic Designer

Remote | Australian Creative Agency | Philippines Preferred

Ongoing retainer work with an established Creative Agency, specialising in social media content and performance marketing.

APPLICATION FORM: ----------

Hey there!

We're a creative agency that helps businesses tell their stories through photography, videography, social media, and Meta advertising. We've been around since 2017 and currently manage a growing retainer client base across B2B and service-based industries.

We're looking for a Senior Graphic Designer to join our team and take ownership of our visual design output — both the social media content we create for clients and the internal materials that represent our own brand.

Being able to adapt/enhance a client's existing brand is also important. Some clients come to us with excellent brand playbooks and assets, others have a font and a logo and then it's up to us to get creative with it. So someone who can develop the brand is important too.

If you're someone who takes real pride in clean, polished design work, can manage multiple brands without mixing them up, and can make a pitch deck look like it belongs in a boardroom — keep reading.

What You'll Actually Be Doing:

Client Social Media Design (the majority of your time):

• Designing organic carousels, static posts, video thumbnails, and story assets for our retainer clients across Instagram, Facebook , and LinkedIn
• Similar to above, but rather than organic content, this would be performance creative used for ads. Think carousels, statics, stories etc that stop the scroll and incite action.
• Working within established brand guidelines for each client — you'll manage multiple brand identities simultaneously and uplift their branding where necessary. As mentioned, some clients don’t have a lot to work with initially, so we develop this for them.
• Receiving briefs through ClickUp and delivering designs for internal review before they go to the client
• Maintaining visual consistency across each client's content so their feed looks intentional, not random

Internal & Agency Design:

• Updating our own internal assets where need be. This could be our strategy documents, pitch decks and more.
• Creating and formatting strategy presentations and content plans for client delivery
• Designing internal templates, one-pagers, capability statements, and other brand collateral
• Producing social media content for Narrative Hub's own channels
• Refining the visual format of our monthly client reports

The Tools You'll Work With:

• Canva (Pro): Our preferred tool for day-to-day social media designs. Many clients have existing Canva templates that you'll build on and maintain. We're flexible on tools as long as the quality is there and revisions can be turned around quickly.
• Adobe Creative Suite: Illustrator, Photoshop, and InDesign for more complex work — pitch decks, detailed presentations, advanced graphics, and anything that needs precision layout. We need you to be genuinely proficient here, not just familiar.
• ClickUp: Where all briefs, feedback, time tracking, and task management lives. This is our central hub.
• Dropbox: File storage and sharing for all working files and final deliverables.
• We provide all software subscriptions (Adobe, Canva Pro, etc.), Dropbox storage, and ClickUp access. You provide your own hardware and a reliable internet connection.

What We're Looking For

Must-haves:

• 3+ years of professional graphic design experience, ideally in an agency or managing multiple brand accounts
• Strong portfolio showing social media design work — carousels, static posts, branded content
• Experience designing presentations and pitch decks to a high standard
• Proficient in both Canva and Adobe Creative Suite (Illustrator, Photoshop, InDesign)
• Solid understanding of typography, layout, visual hierarchy, and brand application
• Detail-oriented — you notice when spacing is off, a colour is wrong, or a font doesn't match
• Clear written communication in English
• Comfortable with feedback and revisions — it's part of the process, not a personal critique

Good to have:

• Experience working with Australian businesses or in a similar time zone
• Familiarity with social media platform specs and best practices (image sizes, safe zones, etc.)
• Experience with B2B or service-based brands specifically

What You Won't Be Doing

Just to set expectations:

• No video editing (we have dedicated editors for that)
• No social media scheduling or community management
• No photography or videography
• No website design or development
• No Meta ad campaign management

You won't be expected to write copy, but you may need to take our briefs and alter them to suit the designs.

Sometimes we may come to you with specific copy, other times we will have some key messages and you’ll have the ability to refine it or make it more concise to fit the assets you’re working on.

How We Work

• Social Media Manager/Coordinator: manages your day-to-day client work — they'll brief you, review your designs, and keep you aligned with content calendars
• The Social Media Coordinator will also work closely with you on content calendar alignment and design briefs.
• Occasionally the Managing Director may brief you on internal work, however this will mostly be the SMM/SMC’s responsibility.

Our process is straightforward:

• You receive a brief in ClickUp with all the details — client, content type, messaging, brand assets
• You design, tracking your time in ClickUp as you go
• Internal review (1 round) — Social Media Manager or Coordinator for client work, MD for internal work.
• Client approval (1 round) — managed by the Social Media Manager
• Final files exported and saved to Dropbox, ready for scheduling
• If a brief is unclear, we expect you to ask before you start — not after you've completed a draft.

The Details

Location: Remote — Philippines-based candidates preferred due to timezones.
Employment Type: Freelance, ongoing retainer based on set deliverables preferred. There may be agreed hourly projects outside of this from time to time.

While our preference is the above to manage workload, we are also happy to work with skilled designers on an ad-hoc basis alongside our main designers.

Hours: You will have freedom to set your own hours, working times however there will be deadlines to adhere to.
Communication: ClickUp for tasks and feedback, ClickUp Chat for quick questions and check-ins

Start Date: Immediately.

Interested?

• If this sounds like a good fit, we'd love to hear from you. In your application, please share fill out the below form so we can assess your application:

APPLICATION FORM: ----------

Please be sure to include in the form:

• A link to your portfolio (or a few examples of your best social media design and presentation work)
• A brief overview of your experience — especially if you've worked in an agency or managed multiple brands
• Which tools you're most comfortable in (Canva, Adobe Suite, or both) and how you typically approach a design brief
• Any other information it asks for

Thank you and we wish you the best with your application!