Creative Operations Manager - E-commerce

Want to run a creative department end to end? Join us as Creative Operations Manager: full ownership of the team, the dashboard, and the output of a fast-growing e-commerce brand.

We're a fast-growing e-commerce company hiring a Creative Operations Manager to run our creative department: video editors, graphic designers, and copywriters.

You are not here to make the creative. You are here to make the creative machine run. Capacity, output, deadlines, and people.

This is a leadership role. You are trusted to own outcomes, not be micromanaged on tasks.
If you prefer a task-only execution role, this is not for you.

This role lives in the numbers. You'll own our creative dashboard entirely, and at any ---------- nt you'll know who has room for more work, who's overloaded, and what's at risk of slipping, before anyone asks.

You don't manage from a distance. You catch problems early, confront underperformance head-on, and make tough people decisions with confidence.

Full ownership is the goal. This role is measured by one thing: how efficiently you scale creative output without sacrificing quality.

What You’ll Own:

The Dashboard and Capacity Planning

• Own the creative ops dashboard: capacity, utilization, deadlines, and workload.
• Track output per editor and per project. Spot bottlenecks before they hit.
• Forecast production and hiring needs weekly and monthly.
• Bring leadership data-backed recommendations, not opinions.
• When a number drops, you find the leak and have a fix in place.

The Team

• Directly manage the video editing team, with copywriters in scope when needed.
• Run interviews and assess talent well. Hiring is core to this role.
• Run one-on-ones and performance reviews.
• Hold people accountable. When someone underperforms, name the problem, set a clear path with a deadline, and if they don't hit it, make the call yourself.

Process, Systems, and AI

• Audit and rebuild outdated workflows and SOPs across the creative pipeline.
• Every project has an owner, a deadline, and a status. You enforce all three.
• Use AI daily to multiply output: SOPs, data analysis, automation, reports, forecasting.
• Grow capacity without growing headcount.
• Strong with spreadsheets and automation tools.
• Keep individual contributors, managers, and leadership in sync so production never stops.

Must-Haves:

• 3+ years in operations or team management, ideally overseeing creative or production teams.
• Highly analytical and obsessed with numbers. Capacity planning, utilization, and performance metrics are your comfort zone.
• Direct communicator who doesn’t avoid conflict. You address problems head-on and don’t let issues sit.
• Comfortable making difficult people decisions, including terminations, and experienced in doing so.
• Proven experience running structured interviews and hiring.
• Data fluent. Strong in spreadsheets, and you know when to use a median over an average.
• Technical enough to work with automation tools, scripts, and developers, and to pick up new software fast.
• Heavy, hands-on use of AI in daily ops work. You can name what you use and why.
• Extremely organized and process-oriented. Nothing sits, nothing waits, and you always know who’s stuck and on what.
• Strong written and spoken English. You’ll run meetings, hold people accountable, and write SOPs.
• Daily overlap from 1 PM to 10 PM Manila time (GMT+8), and reachable when urgent issues come up.

Nice-to-Haves:

• Experience managing video editors, designers, or other creative production teams at scale.
• Experience building or owning a capacity or KPI dashboard.
• Strong experience inside ClickUp, Notion, Airtable, ---------- , or similar.
• Experience building AI workflows or automations.
• Basic understanding of video production workflows. You don’t need to edit, you need to know what “done” and “good” look like.

How we hire is fast and respectful of your time
1. Fill out our quick form. Simple questions, ~5 minutes.
2. We reply to every single person who applies. No ghosting.
3. Pass the first round ? a short interview to ensure culture fit
4. Past the first interview ? a short technical interview.
4. Crush it ? we send you an offer.

What you get when you go full-time (after a 1 to 2 month probation):
We genuinely take care of our team.

• Salary raise above your starting pay
• 13th-month pay
• 18 days paid time off + holidays
• Every AI tool you need, paid by us
• Health insurance
• Annual training/learning budget
• A chance to fly out and meet the rest of the team (totally optional)

We invest hard in our people. We're looking for someone who wants to build something long-term.

Apply now. It takes 5 minutes.

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