Experienced Virtual Medical Assistant

Position: Virtual Medical Assistant – Patient Engagement & Access
Location: Remote
Employment Type: Full-time

Key Responsibilities

• Serve as the primary contact for patients via phone, email , chat, SMS, and patient portal.
• Conduct patient intake, collect clinical and administrative information, and guide patients through onboarding processes.
• Manage appointment scheduling, confirmations, reminders, and follow-ups.
• Assist with insurance verification, authorizations, and administrative support for clinical teams.
• Maintain HIPAA-compliant documentation in EHR, CRM, and other systems.

Requirements

• Minimum 1 year of experience in medical offices, patient access, virtual assistance, or healthcare operations.
• Medical or social service professional background preferred (doctors, Nurses, Social Workers, Behavioral Health Specialists, Psychometricians, Psychologists, and other social service practitioners encouraged).
• Excellent English communication skills with professional phone presence; prior experience calling medical offices, healthcare settings, or handling B2B outbound calls.
• Detail check: At the top of your email or in the subject line, answer this: Zodiac Sign in your application so we know you read this.
• HIPAA compliance experience and familiarity with EHRs, scheduling platforms, patient portals, and telehealth systems.
• Reliable home office setup (quiet environment, PC, headset, high-speed internet) and ability to work during U.S. daytime hours.

Work Schedule

• Full-time remote work.
• Must be available during U.S. daytime hours.

Bonus if you’ve worked with US clinic and use GHL

How to Apply
Submit your resume and a brief cover letter highlighting your experience in patient engagement, scheduling, and professional outreach.
Applicants are required to submit a video introduction. The video must explain why they are a great fit for the role, highlighting relevant experience, skills, and qualifications. - Not generic video please (priority)

If you no response fro ---------- it means you didnt follow the instruction or you are not qualified. Thank you!