Operations Integrator / Operations Manager (US Real Estate)

Operations Integrator / Operations Manager (US Real Estate)
???? Full-Time | Remote

US Real Estate Experience Required

About Us

We are a high-performing, growth-driven real estate organization built on systems, accountability, innovation, and exceptional client service. Our team believes that great operations create great results. We are looking for an experienced Operations Integrator who thrives in a fast-paced environment and knows how to turn vision into execution.

This is not a traditional management position. We are looking for someone who leads by doing, solves problems before they become issues, and ensures every department is operating efficiently.

If you've worked in a US real estate team and understand contracts, transactions, CRMs, lead management, reporting, recruiting, and operations, we want to hear from you.

Position Overview

The Operations Integrator is a hybrid execution leader and hands-on operator responsible for ensuring the business runs efficiently while actively contributing to key operational functions.

Working directly with the COO, you will:

Drive execution across all departments
Hold tea ---------- mbers accountable to deadlines and commitments
Step into operational gaps whenever needed
Support contracts, reporting, recruiting, CRM management, marketing, bookkeeping, and financial reporting
Ensure leadership initiatives are executed successfully

This is a working leadership role, not a passive management position.

You are the person who makes sure:

Nothing falls through the cracks
Leadership vision becomes reality
Operational gaps are solved immediately
The business continues moving forward every day

Think of this role as "plug the hole while guiding the ship."

Role Breakdown
20–30% Leadership, Execution & Project Management
Project management
Accountability
Team coordination
Process improvement
Operational leadership
70–80% Tactical Production Support
Contracts
CRM
Reporting
Financial tracking
Recruiting
Marketing support
Database management
Agent support
Operations execution

This is what makes this position unique.

Key Responsibilities
1. Execution, Accountability & Project Management
Track all active projects across operations, marketing, recruiting, and administration
Manage project timelines using Google Sheets and project management tools
Ensure deadlines are met across departments
Remove bottlenecks quickly
Hold tea ---------- mbers accountable through regular check-ins
Provide progress updates directly to the COO
Report:
Completed vs. incomplete tasks
Operational gaps
Recommended solutions
Next action items
Align priorities with executive leadership
2. Contract & Transaction Support

Provide backup support for the transaction team by:

Writing purchase offers
Preparing contract addendums
Reviewing contracts for accuracy
Maintaining compliance throughout transactions
Supporting agents during contract negotiations
Training agents on contracts and transaction procedures when needed
3. ISA & Database Management
Conduct outbound calls for database re-engagement
Perform lead follow-up
Identify qualified opportunities
Route hot leads to agents
Monitor CRM health
Improve database quality
Ensure consistent follow-up across the pipeline
4. Reporting & Business Performance

Monitor and report on key business metrics, including:

Lead flow
Agent productivity
Pipeline movement
Appointment Set
Appointment Met
Conversations
Calls
Conversion rates
Business Scorecards
Sales pipeline health
Opportunities
Client performance
Agent performance
5. Bookkeeping & Financial Support
Manage QuickBooks reporting
Track revenue and expenses
Assist with budgeting
Prepare financial reports for executive leadership
Cash flow tracking
Forecasting support
Recommend financial optimization strategies
6. Operations Support

Serve as the operational utility player by assisting with:

CRM cleanup
Agent onboarding
Recruiting and onboarding new tea ---------- mbers
Marketing coordination
Technical system troubleshooting
Lead assignment
Zillow lead management
Answering incoming calls
Operational coverage during absences
Ensuring all business systems function properly
7. Marketing Support

Work alongside the marketing team to:

Ensure deliverables are accurate and on schedule
Support content execution
Maintain marketing calendars
Improve lead generation campaigns
Assist with recruiting campaigns
Optimize engagement across platforms
Ensure marketing aligns with the COO's overall strategy
Success Metrics

You will be measured on your ability to improve the business through:

On-time project completion
No operational breakdowns
Pipeline growth
Accurate reporting
Financial accuracy
Marketing optimization
Social media growth
Lead mix improvement
Escrow accuracy
Service Level Agreement (SLA) compliance
Team accountability
Operational efficiency
Required Qualifications
US Real Estate experience is REQUIRED.

Candidates without direct US residential real estate operations experience will not be considered.

You should have experience with:

US Residential Real Estate Operations
Transaction Coordination
Contracts and Addendums
CRM Management
Lead Management
Recruiting and Onboarding
Project Management
Operations Management
Financial Reporting
QuickBooks
Google Workspace
Microsoft Office
Marketing Coordination
KPI Reporting
Executive Support