Call Center CSR — Remote (Offshore)

Schedule: U.S. Business Hours (incl. weekends) | Pay: $4–$5/hr + Uncapped Commission

About the Role
We're looking for an organized, detail-oriented CSR to support U.S. home services operations — acting as the link between customers, appointment setters, and field technicians to keep scheduling and service running smoothly.

Responsibilities
Handle inbound/outbound customer calls professionally
Create and maintain accurate job records in CRM
Coordinate schedules with dispatchers/technicians
Resolve and de-escalate customer issues
Keep detailed documentation

Requirements
2+ years in BPO, customer service, dispatch, or home services
Excellent English communication (neutral accent preferred)
Experience with CRM/field service software (ServiceTitan, Jobber, Housecall Pro, etc.)
Available for U.S. business hours, including weekends

Home Office Setup
High-speed internet (25 Mbps down/10 Mbps up) + backup connection
Reliable computer with UPS/power backup
Quiet workspace + noise-canceling headset

What We Offer
$4–$5/hr based on experience
Uncapped commission
Long-term role with a growing U.S. company

To Apply
Include your resume to your proposal
Submit a 30-60 seconds audio recording of why you are the good fit for this position using ----------
Tell me about a brief background of your experience working as a Customer Service, include any experience related to dispatching.

NOTE: Failure to comply will be disregarded