Pre-Sales IB Phone Support (Tech Client) 100% WFH

When applying, PLEASE send a voice recording talking about the types of products you have supported in a pre-sales or tech support role. Do not use AI or a script when making the recording, or we will not proceed with your application. Thank you!

This role does REQUIRE prior sales and tech support experience.

About the Role Cxstomer is hiring a Pre-Sales Inbound Phone Agent to support one of our family technology clients. Our client offers a suite of digital safety products designed to help parents protect their children online including mobile phones, watches and home internet monitoring devices.

In this role, you will be the first voice parents hear when they are exploring which product is the right fit for their family. Your job is to listen carefully, understand their situation, and guide them to a confident decision.

This is a phone-first position. You will spend the majority of your shift taking live inbound calls from parents who are actively evaluating product options. You will need to quickly build rapport, ask the right questions, and explain product differences in plain language that a non-technical parent can act on.

Why You Will Love Working Here Meaningful work protecting families, not just closing tickets 100% remote, work from the comfort of your home Weekly USD pay plus a 13th month bonus Paid training from day 1 Clear career growth opportunities Stable schedules with no last minute changes

What You Will Do Answer inbound phone calls from customers who are interested in mobile devices, smart watches and home internet monitoring devices for their children, and help them d ---------- what to purchase Troubleshoot Tier 1 technical issues accurately and efficiently Document customer interactions and resolutions thoroughly Escalate complex or out of scope issues to the appropriate team Identify recurring customer issues and share insights with the team Meet daily quality, productivity, and customer satisfaction goals

What We Are Looking For 2 or more years of phone based sales support experience 1 or more year of technical support experience Experience troubleshooting Tier 1 technical issues in a B2C environment Strong English communication skills (B2 or higher) Ability to explain technical concepts in simple, customer friendly language Comfortable working independently in a remote environment Professional home office setup with reliable internet and backup connectivity Experience using Intercom or similar help desk software is a plus

Technical Requirements Processor: Intel i5 (11th Gen or newer), AMD Ryzen 5 (2021 or newer), or Apple M2 or newer RAM: 16 GB minimum Operating System: Windows 11 (22H2 or later) or macOS Tahoe (26) or newer Internet: Minimum 50 Mbps download and upload Backup internet connection and backup power source required

Schedule and Compensation Pay: $6.50 USD per hour (paid weekly) Training: Monday through Friday, 9:00 AM to 5:00 PM EDT (paid) Post-training schedule: Monday through Friday, AM or PM shifts available Paid breaks + lunch Job type: Full time (40 hours per week)

Important Dates Application deadline: July 13, 2026 Training start date: July 20, 2026