Customer Success Manager (Marketing Agency)

We're an established and growing marketing agency in the US looking to bring on a Customer Success Manager. If this role excites you, please go ahead and apply!

This is a full-time (40 hrs/week) position. We want someone who is in this for the long haul — as you demonstrate results and grow with the team, hours and compensation will grow with you.

Note: this role requires a serious long-term commitment. Please only apply if you're ready to grow with us.

Your Mission:

• Meet with clients to understand their goals and build out marketing campaigns in GoHighLevel / GHL.
• Build and maintain simple automation workflows in GHL to support client campaigns.
• Own client relationships and ensure they're getting results.
• Proactively identify upsell and upgrade opportunities — a core part of this role is recognizing when clients are ready for the next level of service and confidently presenting those options.
• Help drive sales conversations with both existing and prospective clients, including discovery calls, presenting packages, handling objections, and closing upgrades.

Must-haves:

• GHL experience (campaigns + workflows)
• Strong client-facing communication skills
• Sales experience — comfortable having sales conversations, handling objections, and closing
• Upsell mindset — you genuinely enjoy finding ways to add more value for clients and can articulate the ROI of upgrading their service
• Marketing mindset — you genuinely enjoy building campaigns and automations

Nice to haves:

• Experience working at a digital/marketing agency
• Light website editing experience (WordPress / Elementor)
• Comfortable using AI tools in your day-to-day work
• At least 4 hrs overlap within 8am–4pm HST (Hawaii Time)

Employment: Full-time (40 hrs/week) based on performance and results. Long-term opportunity.

Compensation: Full-time: 30,000–75,000 PHP / month plus commission and performance incentives (Paid via Wise weekly) 13th month considered for long-term hires

HOW TO APPLY (FOLLOW EXACTLY)

• Email/application subject must start with "CSM333" and include your full name
• Number your answers 1–9 as outlined below.

0) - Use exactly 7 apply points 1) Briefly describe your experience relevant to this role 2) Outline your client-facing experience — how many clients have you managed and in what capacity? 3) Describe any sales experience — what have you sold, in what capacity (inbound/outbound, closing/upsell), and any results you're proud of 4) Have you worked at a digital/marketing agency? If yes, briefly describe your role and the type of clients. 5) Which AI tools do you use regularly and how do you use them in your work? 6) Record a brief (<5 mins) selfie video introducing yourself, your relevant experience and one thing you're passionate about or what you do for fun. 7) Do you use any AI tools? If so, briefly describe which ones and in what capacity. 8) Your starting PHP monthly salary + earliest start date. 9) Optional but you'll get priority: your IQ score and DISC score in the format: IQ __ / D _ / I _ / S _ / C _ (find both of those assessments in the OnlineJobs dashboard. if it's been more than 2 years since you took your DISC, please retake it).

Applications not following the subject line formatting, using 7 apply points or without items above won't be opened.

Thanks for your interest and I'm looking forward to reviewing your application!