Implementation Operations Specialist

About Self Bill Pro: Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.

About the Role: The Implementation Operations Specialist supports the Implementation team by executing key administrative and data-related tasks that ensure accurate and timely implementations and client deliverables. This role plays a critical part in maintaining operational efficiency by following established processes, supporting data workflows, and partnering closely with Implementation Managers.

Requirements Key Responsibilities: Support the end-to-end self-bill implementation and initial delivery process, ensuring accuracy and timely completion Query, validate, and load data files between systems following established workflows and standards Maintain accurate and well-organized files, documentation, and client records to support operational workflows Communicate clearly and proactively with the Implementation Manager regarding task status, issues, and discrepancies Identify and escalate data inconsistencies or process gaps that impact overall workflow accuracy or delivery Follow SOPs and reference documentation to complete tasks consistently and accurately Perform basic quality checks on data and outputs prior to delivery Flag discrepancies or errors identified during quality checks for review and resolution

Qualifications: Required Qualifications: Strong written and verbal communication skills in English, with the ability to collaborate effectively with English-speaking colleagues Experience in employee benefits, HR operations, or a related field required Strong technical aptitude with the ability to learn systems and follow structured processes with extreme accuracy High attention to detail with the ability to maintain accuracy in high-volume, repetitive tasks Ability to follow SOPs and established workflows with consistency and discipline Self-motivated, adaptable, and comfortable working in a fast-paced, remote environment Ability to manage multiple concurrent tasks and meet deadlines with minimal supervision Required shift of US ET business hours (8pm-5am PHT), potential to transition to a second shift (3pm-12am PHT) following onboarding.

Preferred Qualifications: Knowledgebase in file transfer, desktop excel applications Experience in HR tech, employee benefits, or insurance industry. Bachelor’s degree in business, Computer Science, Engineering, or a related field is preferred.

Why Join Self Bill Pro: At Self Bill Pro, you’ll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. If you’re passionate about tech, and solving real-world problems, we’d love to hear from you.

Compensation is structured as monthly base pay inclusive of night differential and 13th month pay, reflecting the scheduled working hours for this role.