Customer Support Rep (US Real Estate) — Excellent Spoken English Required

FastStager is a US-based real estate services company. We help real estate agents across the country with virtual staging and related services, and most of our work with agents happens over phone, SMS, and email. We're hiring a full-time Customer Support Rep to be a friendly, reliable point of contact for our agent clients. What you'll do:

Handle inbound and outbound calls with US real estate agents Respond to customer messages over SMS and email quickly and professionally Answer questions about our services, pricing, and order status Help agents place orders and follow up after their photos are delivered Keep customer records and notes accurate and up to date Escalate anything you can't resolve to the right person on the team

What we're looking for (must-haves):

Excellent spoken English. This is the single most important requirement. You will be on the phone with American clients, so clear, natural, easy-to-understand English is essential. Previous customer support experience (phone, chat, or email) Reliable internet, a quiet place to take calls, and a good headset Comfortable working US business hours Organized, dependable, and genuinely warm on the phone

Nice to have (not required):

Experience working with US real estate, agents, or a real estate-related company Familiarity with tools like a CRM, shared inbox, or SMS platforms

To apply:

Email us at ---------- with a short video (2–4 minutes) of yourself talking through three things:

Your customer service experience — where you've worked, what kind of customers you handled, and what you're good at Any real estate experience you have (not required, but tell us if you do) What you could actually do to help a virtual staging business like ours. Do a little research on what virtual staging is and how it works, then tell us how you'd help our agent clients and where you think you could add value. We want to see that you've thought about it.

Title the video "Your Name - Yellow Submarine" (for example: "Maria Santos - Yellow Submarine"). Please do not use AI generated scripts, we will instantly throw them out. We read every application that follows these instructions, and the ones that show real thought get moved to the top of the pile. We're a small, fast-moving team and we treat our people well. If you're great with people and take pride in clear communication, we'd love to hear from you.