Urgent Hiring: Operations Manager

I’m looking for a highly capable, experienced Operations Manager to support the daily operations of a growing service-based business. This is not an entry-level VA role. I’m looking for someone with strong operations management experience who understands how to keep a business organized, efficient, and moving forward without needing constant direction.

This role is best suited for someone who has supported a fast-paced service business before and is comfortable owning processes, managing moving parts, and helping improve day-to-day operations across admin, customer communication, scheduling, and internal workflows.

If you are highly organized, operationally strong, proactive, and know how to bring structure to a growing business, this could be an excellent long-term opportunity.

What You’ll Be Doing: -Manage day-to-day administrative and operational support -Handle inbound and outbound customer communication (phone, email, SMS) -Oversee scheduling, calendar coordination, and appointment flow -Support dispatch and technician coordination -Maintain CRM accuracy, customer records, and job updates -Assist with estimates, invoices, reporting, and follow-ups -Build, improve, and maintain internal workflows, SOPs, and systems -Monitor team activity and help ensure tasks are completed on time -Identify gaps, inefficiencies, and process issues, then help improve them -Support leadership with reporting, organization, and operational follow-through -Help create structure and accountability across daily operations -Use AI tools to improve efficiency, organization, and execution

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Required Background: -Strong operations management experience is required -Must have experience supporting or managing business operations in a service-based business -Must be confident in handling operations with minimal supervision -Must have experience improving workflows, building systems, and keeping teams organized -Must be comfortable managing multiple moving parts across admin, scheduling, customer communication, and internal processes -Must be proactive, resourceful, and highly dependable

Required Experience: -Operations management or operations support -Virtual Assistant or remote business support -Customer service (phone, email, SMS) -Scheduling and calendar management -CRM management and job tracking -Reporting, documentation, and administrative oversight -Process improvement / workflow creation -SOP building and internal systems organization

Strongly Preferred: -Home service, construction, roofing, HVAC, plumbing, or trades experience -Dispatch or field team coordination -Experience supporting owners, managers, or leadership teams -Supervisory or team coordination experience -Experience managing recurring workflows and operational accountability -AI experience (ChatGPT, Claude, automations, knowledge bases, voice agents, etc.)

Tools You May Use: -Jobber -Housecall Pro -ServiceTitan -GoHighLevel -Google Workspace -Microsoft Office -Canva -ChatGPT / Claude -Other CRM and operations tools

This Role Is a Great Fit If You: -Think like an operator, not just an assistant -Take ownership and solve problems without waiting for instructions -Know how to build structure and improve processes -Can manage multiple priorities without dropping details -Are comfortable supporting business operations at a high level -Want a long-term role with stability, responsibility, and room to grow

To Apply -Send a message with: -A short introduction -Your relevant operations experience -The tools and systems you’ve used -A brief example of a workflow or process you improved -Most recent copy of your resume

Applicants who do not follow instructions will not be considered. I will be responding to qualified applicants for the next step of your application.