Jewelry Operations Coordinator

Location: Remote (Philippines-based) Schedule: Full-time (will include weekends),11:00 AM – 8:00 PM PST

*Please provide your resume link, no resume link will not be considered*

Job Overview

We are looking for a highly organized and detail-oriented Jewelry Operations Specialist to oversee the custom jewelry order process from initial client qualification to final delivery.

This role is heavily focused on backend operations, production coordination, client communication, and order management within a custom jewelry workflow. You will act as the bridge between clients and the production factory—ensuring smooth coordination, timely updates, accurate order processing, and exceptional customer experience throughout the entire lifecycle of a custom piece.

Experience in fine jewelry, luxury retail, custom manufacturing, logistics, e-commerce operations, or client coordination is highly preferred.

This is a fully remote role ideal for someone who thrives in a fast-paced environment, can manage multiple moving parts simultaneously, and communicates professionally with both clients and production partners.

What You’ll Do

Custom Jewelry Order Management (Primary Focus)

Manage the full custom jewelry workflow from inquiry to final delivery Collect and organize detailed client specifications including: Stone type Carat size Metal preference Design references and customization requests Coordinate directly with factories to request: CAD designs Quotations Production timelines Present CADs, pricing, and specifications to clients for approval Manage revision requests and communicate updates between client and factory Confirm approved orders for production and monitor timelines closely Track project progress and maintain organized order documentation Provide weekly production updates and proactive communication to clients Coordinate shipping and logistics across multiple countries Ensure smooth final delivery and post-sale follow-up Backend Operations & Administrative Support

Maintain accurate CRM records, order logs, and tracking systems Verify invoices, payment confirmations, and shipping details Coordinate with shipping partners and fulfillment providers Monitor order statuses and flag delays or production concerns Assist with returns, resizing requests, repairs, and warranty-related concerns Support internal reporting and operational tracking Client Communication & Sales Support

Provide professional support through chat, email, and virtual consultations Guide clients throughout the custom jewelry creation process Build strong client relationships through timely and clear communication Assist clients with product recommendations and customization inquiries Maintain a luxury-level customer experience throughout the process

What We’re Looking For

1–3 years of experience in any of the following: Fine jewelry or luxury retail Custom product coordination E-commerce operations Logistics, fulfillment, or production coordination Client account management or order management Strong communication and client management skills High attention to detail and ability to manage multiple projects simultaneously Experience using CRM systems, spreadsheets, and digital communication tools Strong organizational and time management abilities Ability to work independently in a remote environment Proactive problem-solving mindset with strong follow-through Comfortable coordinating with international clients and suppliers

Preferred Qualifications

Experience working with custom-made or made-to-order products Familiarity with CAD approval workflows Experience handling international shipping and logistics Background in luxury customer service or high-ticket sales support