CS Operations Manager — $2,500 p/m + Bonuses

JOB OVERVIEW

Full-Time | Long-Term Leadership Role

Salary: Start at $2,000 per month during the first 2-month trial period. After successful completion, move to $2,500 per month plus performance-based bonuses.

Payment: Twice a month via Wise. Always on time.

This is not a short-term job. We build long-term leadership inside the company.

You will work directly with the leadership team to improve performance, systems, and retention across our Customer Success department.

ABOUT US

Young Publisher – ----------

We are an international digital marketing company. We work with content creators and online brands.

We provide an 80 percent done-for-you content and monetization system that helps creators grow, go viral, and turn views into income using short-form content, AI tools, and proven strategies.

Our clients are typically beginners or early-stage creators who want to grow their brand, get followers, and make money online.

We focus on structure, accountability, and long-term growth.

BENEFITS

• Full-time stable income
• Monday to Friday schedule
• Flexible working hours
• Reliable monthly payments via Wise
• Performance-based bonuses
• Clear salary progression after trial
• Real ownership and leadership responsibility
• Direct collaboration with senior leadership
• Clear path to senior leadership or director level
• Access to paid AI tools and systems
• High-growth environment
• Strong company culture

TASKS

• Lead and manage CSMs, onboarding managers, and content support roles
• Monitor daily reports and team performance
• Audit onboarding calls, client calls, DMs, and check-ins
• Run weekly team training and review calls
• Identify underperformers early and take action
• Oversee CRM health in Airtable
• Improve reporting systems and dashboards
• Align Customer Success with Sales and leadership
• Improve onboarding, escalation, churn rescue, and upsell SOPs
• Fix operational gaps and build scalable systems
• Help interview and train new tea ---------- mbers
• Proactively identify at-risk clients
• Oversee refund and dispute handling
• Solve root causes behind churn

This is a leadership role. You are trusted to own outcomes, not be micromanaged on tasks. If you prefer a task-only execution role, this is not for you.

REQUIREMENTS

• 2+ years of experience in customer success operations, community management, or similar
• Experience managing or coordinating 10–20 tea ---------- mbers
• Strong Airtable, Slack, and Google Workspace experience
• Experience building SOPs, dashboards, and reporting systems
• Excellent written and spoken English
• Self-starter mentality
• Comfortable working across multiple time zones

NICE TO HAVE EXPERIENCE

• Restructuring customer success teams
• High-ticket coaching or online education
• Knowledge of churn analysis and lifecycle metrics
• Working in a CS agency

Fill in the form to apply: ---------- /to/CrESPfAw

Important note: Put "CS OPS" + [Your Name & Family Name] in the "Name" field in the form.

Only shortlisted candidates will be contacted.

P.S. Once hired for this position, you will be contracted under Social Influence Consulting LLC.