Virtual Assistant — Admin, Customer Support & Carrier Operations (Symbo)

Symbo is a fast-growing US-based sales communication platform that powers outbound sales teams with our Power Dialer technology. We serve customers across a wide range of industries and are expanding our operations team to support our growing customer base. We are a lean, responsive team that moves fast and takes care of our customers.
The Role

We are looking for a highly organized, English-speaking Virtual Assistant to join our team full time during US business hours. This is a behind-the-scenes operations role that keeps our platform running smoothly for our customers. You will support administrative functions, handle customer support requests, manage customer phone number inventories, and work directly with telephone carrier partners to ensure a positive calling experience for every Symbo customer.
This role requires someone who is detail-oriented, proactive, and comfortable working independently. If you are the kind of person who takes ownership of problems, follows through without being asked twice, and communicates clearly in English — this role is for you.
What You Will Do

Handle incoming customer support requests professionally and efficiently via email and messaging
Manage and maintain customer phone number inventories within the Symbo platform
Coordinate with telephone carrier partners to provision, troubleshoot, and maintain phone numbers and calling infrastructure
Monitor calling quality and work with carriers to resolve issues that affect the customer experience
Assist with general administrative tasks including data entry, record keeping, reporting, and internal communications
Follow up on open support tickets and ensure timely resolution
Escalate technical issues to the appropriate tea ---------- mbers when needed
Help maintain organized internal documentation and processes

What We Are Looking For

Strong spoken and written English — this is a firm requirement for this role
Prior experience in a VA, admin, operations, or customer support role
Detail-oriented with strong organizational and follow-through skills
Comfortable working with online platforms, CRM tools, spreadsheets, and communication tools
Able to work full time during US business hours (Monday through Friday)
Self-directed and able to manage multiple tasks and priorities without close supervision
Experience working with telecom, VoIP, or phone number management is a strong plus but not required — we will train the right person

What We Offer

Fully remote position — work from home
Full-time role with stable, consistent hours
Competitive monthly compensation based on experience
Supportive team environment with clear direction and ongoing communication
Long-term opportunity with a growing US-based tech company
Exposure to telecom operations and sales technology — a valuable and growing skill set

How to Apply

To be considered for this role please submit all three of the following:

A brief written introduction about yourself, your admin or support background, and any experience relevant to this role
Your monthly compensation expectations
A short video clip (2–3 minutes) covering the following:

Your relevant experience in admin, operations, or customer support
Your availability and confirmation that you can work full time during US business hours
Why you are interested in this role and what makes you a strong fit

Please attach or link your video using Loom, Google Drive, YouTube (unlisted), or any accessible video link.
Applications that do not include a video will not be considered. The video allows us to assess your English communication skills and professional presentation before we connect.

Compensation is competitive and based on experience and the skills you bring to the role. We are not looking for the cheapest candidate — we are looking for the right one. Please include your monthly compensation expectations in your application so we can ensure we are a strong fit for each other from the start.