Customer Support Experts Needed

We are now hiring Customer Support Experts to assist our customers over the phone. This is a full-time position only with long-term potential

Customers will call us and ask for assistance with various tasks, such as:

Checking their email accounts Purchasing items they need Signing up for services Logging into or managing their accounts Checking or signing up for credit score reports Conducting general online searches

The tasks we handle are all things that can be done online.

PAY & EARNING STRUCTURE

Base rate starts at $4.50 per hour. Agents usually work 10 hours per day including the paid breaks, and we allow more hours if someone wants to earn more. During busy times, we also pay time-and-a-half overtime when we need additional coverage. Good performers can earn a monthly bonus between $60 and $150. There is a $50 monthly attendance bonus for consistent on-time performance. Every 6 months, we evaluate performance and agents can receive up to an extra $0.50 per hour added to their rate if they are doing well.

With base hours plus bonuses and performance increases, a strong performer can earn up to around $1,100 per month.

This is the roadmap of our hiring process:

• You will take a quiz that typically takes about an hour to complete.
• If you pass the quiz, you will be invited to take two live mock calls or skill tests. The first one usually takes around 20 minutes, and the second one is longer, typically about an hour.
• Once you pass, you will then proceed with orientation and training.

Please note that our quizzes and skill tests can be challenging for beginners and require sharpness, speed and excellent attention to details. If you believe you possess these skills, feel free to apply.

You need to have fluent English as well as having very good internet connection and a quiet place to work. Please apply only if you are fully available for a full-time position. Please do not apply if you are not based in the Philippines.

When You Apply*

Please answer the following questions:

1. How many hours are you available daily, and on which days of the week? 2. How soon are you ready to start?

Lastly, please include a link to a Vocaroo audio recording (minimum 45 seconds) where you briefly introduce yourself. Tell us a bit about your background, relevant experience, and one hobby you genuinely enjoy. This is a voice account and you will be supporting customers, so it's essential that you send a high-quality voice recording.

Thanks, Alfred