Customer Support

Customer Support Specialist for SaaS Team

Confidential employer

Posted 7/7/2026Expires 8/6/2026Rate visible after sign-up

support

zendesk

saas

About the Role

Join a SaaS support team handling customer tickets across email and chat. You will answer common product questions, document repeat issues, escalate possible bugs with clear steps, maintain support macros, and summarize recurring customer feedback.

Strong written English, patience, and structured troubleshooting are important. Prior experience with Zendesk, Intercom, Help Scout, or similar support tools is preferred.

Interested in this role?

Keep your profile and resume current before sending your application.